Address: 746 Danbury Rd, Ridgefield, CT 06877, USA
Phone: +14752656751
Rating: 4.8
based on 309 reviews.
Customer Service
Pros:
"The service department treats you with respect and appreciate your business."
"Really appreciate all of their communication through the process. I always knew the stage of repair, when part arrived and when it was all done."
"Service Manager Steve is so efficient, reliable and a real pleasure to deal with."
"The ladies at the rear counter provided me my paperwork and explained everything I needed to know and got me out quickly."
"The employees are nice and sincere, and we have always appreciated their direct approach to sales/lease negotiations and service/maintenance recommendations."
"Valet driver was very pleasant. Salesman Douglas Sherman was a pleasure to deal with and very helpful."
"They treated me like a real person, went above & beyond to get my into a new car."
Cons:
"The only thing is that even though I reminded your team about resetting my oil change sensor interval... your team once again forgot to reset the oil sensor to the appropriate miles."
"Disappointing to find no loaner car for 30 days out."
"Jack was just terrible and you could tell that all he cared about was making a sale. You are treated terribly and you’re supposed to be at a luxury car dealership."
"No follow up / follow through on status of repairs."
"Made two trips to dealer to inquire about repair status. Requested loaner car as my car was in shop. Answer was come and get it. Never had such a lousy experience here before."
"Still waiting for a callback regarding some issues with my vehicle after it was picked up from service."
"Very Disappointed. $42 to rotate my tires which they tried to discourage me from doing."
Quality of Car Service
Pros:
"Not only was regular service performed but car was thoroughly inspected great feature: video of the inspection was sent along with details."
"They repaired my vehicle and washed the car and I was thoroughly satisfied with the service."
"Great experience! Thorough & detailed video was sent to me while my car was on the lift explaining the inspection of my car!"
"Thorough inspection with video, professional advice and great repair job at BMW of Ridgefield."
"The repair was done at a fair price, and their lounge area was excellent with great snacks, coffee, and comfortable seating."
"Great service. Scheduling was easy, shuttle service was flawless, and the service video was high quality - showing the work that was performed."
"The service center video explanation is absolutely amazing and helpful."
Cons:
"I'm glad I went. I got a list but going to my own mechanic. I believe the tech was nothing but trying to be honest. Yet I am going to get a second opinion before I dump that kind of money into it."
"I went in for oil change, tire balance and rotation, express detail and noise analysis. Was quoted ~ $400... the total was $1100."
"Service department needs to inspect cars more carefully as they missed doing my front brakes when they had it in the shop doing the back brakes."
"They did a great job on balance and rotation but the detail... was tarnished by peeling the black off of several buttons on the center console and an ugly dealer sticker on my trunk."
"Then the next day I discovered the hood on my car was not closed or secured properly."
"The car arrived with $25k worth of front end damage that occurred during transport."
"They are very kind for the most part. I went in for a rim repair, however the place where it was sent to did a terrible job."
Sales Experience
Pros:
"The experience of purchasing my first BMW at BMW of Ridgefield was fantastic!"
"I had a wonderful experience leasing a BMW X3 today at this dealership. Jamie was top notch and extremely helpful- as was the whole team!"
"Great experience buying my new car with Tom Connors. Fast, seamless sales process and car delivery."
"The overall car buying experience was excellent."
"I recently had the pleasure of purchasing a BMW M550 from BMW of Ridgefield, and I must say that my experience was exceptional."
"Best car buying experience I have had."
"Great buying experience at BMW of Ridgefield! The car I asked about was test drive ready when I arrived."
Cons:
"Jack was just terrible and you could tell that all he cared about was making a sale. You are treated terribly and you’re supposed to be at a luxury car dealership."
"from start to finish the experience was disappointing. I was assured that the car would be picked up and dropped off during my business hours... This was a complete failure from start to finish on the simple process of following up on the services they were supposed to perform."
"I just had to come on here and say how awful this place was all around. I have bought multiple cars from different dealerships and never… have I ever had service this bad before."
"Place is a joke; highly recommend to go to another BMW dealer."
"0 Stars for service. The service on my vehicle for the second time was poor!"
"Now I’m fighting with insurance companies and consulting with attorneys about 'diminished value' instead of enjoying my dream car. I highly recommend avoiding BMW of Ridgefield."
"This is the second poor service experience. The last time it took them three days to get me my car back."
Facilities & Amenities
Pros:
"The dealership is housed in a modern, first-class facility with a comfortable, nicely provisioned waiting area."
"The entire facility was impressive as well... state of the art, well run, and a great waiting area snack area."
"Ridgefield BMW is a well staffed dealership and they have a fantastic lounge area with great snacks and drinks!"
"Their service area is immaculate and very efficient. The waiting area is comfortable and spacious."
"The waiting area was nice and had plenty of coffee and snacks for the customer."
"The waiting area was comfortable with a variety of snacks and beverages."
"Spotlessly clean service drop off, friendly staff, prompt service and they even washed my car."
Cons:
"Disappointing to find no loaner car for 30 days out."
"Made two trips to dealer to inquire about repair status. Requested loaner car as my car was in shop. Answer was come and get it. Never had such a lousy experience here before."
"Still waiting for a callback regarding some issues with my vehicle after it was picked up from service."
"One small observation. I bought tires as there was an employee discount offer, but the discount is not shown on the invoice."
"No follow up / follow through on status of repairs."
"Then the next day I discovered the hood on my car was not closed or secured properly."
"They did a great job on balance and rotation but the detail... was tarnished by peeling the black off of several buttons on the center console and an ugly dealer sticker on my trunk."