Address: 945 E Jericho Turnpike, Huntington Station, NY 11746, USA
Phone: +18557857419
Rating: 4.7
based on 328 reviews.
Customer Service
Pros:
"However, Jake was absolutely wonderful."
"MO USMAN has to be the most professional client advisor that I have ever had the pleasure to work with."
"The customer service and attention that Parker and the staff gave to me and my family was top-notch."
"Christopher Jiminez and his team at Habberstad BMW were a pleasure to work with!"
"I felt comfortable, heard, understood and welcomed."
"Pete Mitchell is absolutely the best... he took care of me like a family member."
"Thank you to the entire Habberstad BMW team for such a wonderful buying experience."
Cons:
"It took probably 20 minutes until me and my boyfriend could find assistance."
"The lady was very condescending when I declined every coverage."
"They took forever to call back if they did at all, still waiting for a call back from the head service director."
"This dealership shows a lack of attention to detail."
"The staff were not friendly and did not have any customer service skills what so ever."
"It's very obvious all of these reviews come with some sort of benefit for posting them when purchasing a vehicle."
"I was basically told to kick rocks -- they didn't even have the courtesy to look up my warranty."
Sales Experience
Pros:
"Bari is definitely transparent about his sales when selling his car."
"No pressure, lots of information and deliver exactly what they say."
"Just financed new bmwx3 2022 car.. loving it .. my sale agent was Tom drake he really helped us with all the details and Made it easier for us."
"Earl's approach to customer service was exemplary. He was not only knowledgeable about their range of cars but also incredibly attentive to my needs and preferences."
"He was transparent throughout the whole process and he was never pushy."
"An amazing experience and for any of my future BMWs I'll be coming here."
"Great deals here, it was my first stop of the day when I had planned to stop at other dealerships."
Cons:
"I bought a car there last week. The bumper was significantly scratched and Moe the sales person said they would cover the cost of repair."
"While I did get the car I wanted in a promised time, but the issue that dash camera BMW was supposed to install was removed by BMW manufacturers themselves without telling us."
"This whole experience has been disappointing. I feel this large (for me) purchase was huge mistake."
"I bought my X5 last week and there are already problems."
"BMW Habberstad in Long Island doesn't even have a loaner car available."
"I was interested in a car online... I requested pictures of the 4 tires to confirm....they never came."
"It’s too bad I will no longer do business or refer anyone thanks to this lack of honesty and professionalism."
Vehicle Service and Maintenance
Pros:
"From the moment you drive into the service department area you’re easily impressed with the overall approach and level of service Habberstad provides."
"Prior to any repairs or maintenance, they consistently sent me detailed videos showcasing the current condition of my car."
"Michael Puccio, my service manager provides the excellent maintenance care for my BMW."
"Great people, very friendly and attentive, they offered me a loaner, quickly ordered the parts."
"Service advisor - Mike Puccio handled everything flawlessly - again."
"The mechanic Erik Krajewski did a great job with my necessary car repairs."
"As always, the team at Habberstad BMW surpassed all expectations."
Cons:
"So i have a BMW x 5 2020 and the car popped in neutral and just stopped on the road numerous times."
"Few days later during next rain storm floor filled with water again."
"They did a diagnostic and charged me $250. Rip off."
"They took no responsibility, forced me to go through insurance."
"The worst part of experience is they are charging you 3% at check out of the full price for the service and anything else!"
"This has been the worst experience of service I have ever had... Not only do they pass you around from dept. to dept. they make promises they don't keep."
"Brought my X5 in for what turned out to be a design defect."
Financial Services
Pros:
"Faith in the finance department was very knowledgeable and went through every detail about our purchase with a fine tooth comb."
"Waleed Tariq the business manager did an amazing job setting me up with financing that was a perfect fit for me."
"Maria (Finance Manager) made the whole process so enjoyable while providing excellent customer service."
"Amanda, my F and I person was extremely professional got me the best rate within minutes of my purchase with no hassle."
"Walid Tariq, Finance Manager - Kindest finance manager I have met, ever."
"Excellent customer service from Paola, the salesperson & Tariq the finance manager."
"Faith, the financial services representative, provided exceptional assistance."
Cons:
"Gave me (through Alyssa) a low ball trade value, $1k over my lease payout amount."
"They also low ball you on your current vehicle."
"Only complaint I have is it took 2+ hours of waiting to sit with Waleed from Finance to finalize the pick up my car."
"But since BMW's 'goodwill' ran out and it still cost a lot of money out of my pocket."
"Now, not only did I pay for repairs but they are only offering me 1,000 on a new car because I said I will not get back into this vehicle because of safety reasons."
"Upon getting there I was told I was not allowed to test drive the car unless I put a $500 deposit down on a car."
"Don’t expect this dealer to go above and beyond once they get paid."