Colonial Nissan Inc Reviews Summary

Customer Service

Pros:

• "The staff was friendly, efficient, helpful, honest, respectful and made me feel at home/welcome."
• "Always a pleasure dealing with Colonial Nissan."
• "Everyone I met even the receptionists, salesmen, service people spoke to was so friendly and caring."
• "The staff is always so helpful and friendly, and I'm very thankful for the speedy service!"
• "Everyone, and I mean EVERYONE, in the service department that I had the pleasure of speaking with was so very nice and helpful."
• "Every single employee greeted me with kindness and a smile which is so rare nowadays!"
• "The employees were friendly, everyone was wearing a mask and social distancing."

Cons:

• "When I called to speak to someone, the woman who answered cut me off and was a bit rude."
• "Wouldn't recommend this place at all..👎🏽👎🏽👎🏽"
• "The worst sales people in the world.. the entire team was more interested to get out of work and watch the 76ers game than attending to a prospect."
• "Terrible Terrible customer service. I drove 30 minutes out to buy a car. I arrived 20 mins before closing and when I walked in there was a manager and a salesman there and no one greeted me."
• "Staff doesn't seem friendly. They always have an angry look like I’m wasting their time."
• "Employee at desk was rude to me (I asked him to not speak so fast) (I am hearing impaired) and said if I don’t like it at Colonial Nissan that I am welcome to go somewhere else."
• "The customer service could use a bit of tweaking to verify warranties prior to arrival."

Sales Experience

Pros:

• "This was my absolute best car buying experience."
• "Doing business at Colonial Nissan was a wonderful experience for me and my family."
• "Very happy with our experience. This is the third vehicle I have purchased from Colonial Nissan."
• "Working with Jason and his team at Colonial has been nothing short of exceptional."
• "I would like to thank Mitch Malament, an employee of this company, for his work."
• "I highly recommend Colonial to anyone seriously looking to purchase a car."
• "I would HIGHLY recommend that anyone in the market for a vehicle consider visiting Colonial Nissan."

Cons:

• "I WILL NEVER BY A VEHICLE FROM THEM AS WELL WARN OTHERS!!!!"
• "I do not recommend Colonial Nissan Service to anyone who values their time or money."
• "I'll never go back after my poor service for the second time."
• "This place embodies all of the bad aspects of car buying in one place."
• "The negative aspects of my ex-fiancees purchase were really our own fault for trusting the dealership to treat us with decency."
• "These people are such thief’s. They lie through their teeth the minute you enter."
• "I would only recommend Colonial Nissan to my worst enemy, unless someone likes to be tricked, mistreated, and overcharged."

Service Quality

Pros:

• "The work has been preformed for a fair price. Some dealerships really stick it to you. I don't think this group does."
• "I could not have received better service at my appointment!"
• "Steve was patient and understanding, and the issue was rectified quickly and painlessly."
• "Service Department is AMAZING! They take very good care of their customers!"
• "They completed the service in a reasonable amount of time and cleaned my car inside and out which was an added bonus."
• "I always get great service there but to be so sensitive to my situation and take a stress off my table was extremely helpful."
• "Thank you for such great service experience 😊 highly recommend Colonial Nissan for all your needs."

Cons:

• "I paid to have nails removed from my tires and the tire lights came right back on after I paid an overpriced amount for them to be removed."
• "She was told that she needed other repairs done per a Diagnostic reading... My daughter had a laundry list of repairs that they found which was about 4 pages long."
• "I ask him to show me $6,000 worth of work that was done on her car and was told that I had to make an appointment to have the car go into the service center just so I can see that all this work was actually done."
• "I had to return to correct an issue. The VIN # on my paperwork didn't match the VIN # on my car... Tom the manager has not returned my calls."
• "All 4 wheels are now scratched, nicked, and missing paint."
• "The electrical issue covered under warranty has still not been resolved."
• "The service department are all thieves."