Address: 136 Monmouth Rd, West Long Branch, NJ 07764, USA
Phone: +17322298518
Rating: 4.6
based on 170 reviews.
Customer Service
Pros:
"Service staff was friendly, knowledgeable and willing to go that extra bit, made this an excellent visit!!!"
"Dusty was great at preparing us for a written exam and Frank did a phenomenal job at teaching us how to ride!!"
"They both really catered to the customer (me), which I appreciated."
"Everyone here is courteous and respectful. Everyone is knowledgeable whether you are buying gear, parts, service, or questions on bikes on the floor, or even your own bike."
"Everyone was very helpful. All of my purchases got wrapped for Christmas too!!"
"The entire staff is attentive, helpful and friendly."
"The people at the dealership were very welcoming."
Cons:
"I'd give zero stars if possible. Possibly the most clueless staff ive ever seen."
"Stop being a clothing store that happens to sell bikes and get some people who know what they're doing."
"No one knows what they are doing other then Pat."
"The general manager is a joke."
"Not one to write reviews, but my experience with the Riding Academy wasn’t the best."
"The instructors are not only condescending and have the “I’m better than you” attitude but they do not provide constructive criticism."
"The parts department is the worst most unprofessional parts counter I have ever seen."
Delivery & Handling
Pros:
"They gave me a very fair price for my trade and picked my old bike up and delivered the new one to my house."
"Michael from Service is absolutely amazing!!!! He made my husband’s 50th Birthday surprise PERFECT."
"They even call me that evening to see if I was satisfied and had any problems or concerns at all."
"These guys went the extra mile for an out of state customer and made sure that the transaction and communication was flawless."
"Excellent, and they deliver."
"When it arrived, I was blown away with the stunning condition the bike was in."
"They went above and beyond the call of duty for a deal they probably didn't make much money on."
Cons:
"The delivery driver lost the keys."
"We operated the bike for 6 weeks without keys."
"This has made a nice surprise for my husband turn into nothing but stress."
"Then we never get plates/registration/title."
"I rented a bike thru eaglerider, 4th of July, everything confirmed from the Dealer as well, I drove from brooklyn to Shoreline and at 9:00am I was there. The shop was closed."
"I made a reservation through eagle rider a week and a day in advance for a ride on the Friday before Memorial Day weekend in 2018 for my dad’s 70th birthday. I flew from San Francisco, show up to shoreline Harley and am told my reservation was canceled."
"Bike has been taken apart in the back since then. To this day his bike is still not complete!"
Pricing & Deals
Pros:
"They gave me an insane deal and didn't give me any hyperbole or sales speak regarding my bike."
"Got great trade in on my old bike. Scott, Linda. Ashley, Tom and Howie all great to deal with."
"His willingness to help me to get into the bike I wanted and to pay what I could afford was truly amazing."
"Keith worked with me to get me to where I needed to be so I was comfortable with zero pressure."
"The staff at shoreline made it the easiest purchase I have ever made. They were honest and very helpful."
"Friendly, fair, great prices, and willing to help in every way possible."
"Had the pleasure of purchasing my new Softail Slim from Eric. By far the easiest and most enjoyable vehicle purchase I have ever made."
Cons:
"Change the price on their bikes from internet posting to the actual price tagged on the bike. All bikes 1000s of dollars above msrp."
"We will looking to Buy our 2023 at Bard or Liberty even if the drive is more that this one."
"Accessory parts u was looking for none of it was in stock and when I asked parts guy for help he wasn't any."
"They are awesome tho charged alot for something simple."
"Total idiots. They ordered the wrong bearings for me."
"Worst customer service ever! DO NOT BUY A GIFT CARD if you plan on using it elsewhere."
"Go to any other HD dealership then this one... Staff is beyond incompetent. No one knows how to do their job."
Staff & Personnel
Pros:
"Much respect and gratitude to Phil, Tom and Shoreline."
"Worked with Linda again...always a great experience and such a wonderful woman."
"The motor clothes girls are awesome and help you anyway they can."
"All test rides were arranged and all questions were answered by Adrienne and Howie."
"I am always impressed with the service I get from the merchandise girl Ashley and the General Manager Tony."
"The parts department is very knowledgeable and will go above and beyond to help you anyway they can."
"The sales people are great. Pete and Eric are the best."
Cons:
"The person who told one of my customers that I cut off his bikes battery tender needs to go back to school or maybe get a pair of glasses."
"She ducked out the back door when I went to the dealership to get an update on the matter."
"The general manager is a joke."
"Pete is no longer working there. I really was disappointed. Pete is an awesome guy and always does the right thing by the customers."
"Horrible customer service. Would rather drive 2 hrs to another Harley dealer then use this place."
"The WORST customer service."
"Bottom line is unless you know what your doing don't tell a customer what you dont know."