Shoreline Harley-Davidson Reviews Summary

Category: Harley-Davidson dealer

Address: 136 Monmouth Rd, West Long Branch, NJ 07764, USA

Phone: +17322298518

Rating: 4.6
based on 170 reviews.

Customer Service

Pros:

  • "Service staff was friendly, knowledgeable and willing to go that extra bit, made this an excellent visit!!!"
  • "Dusty was great at preparing us for a written exam and Frank did a phenomenal job at teaching us how to ride!!"
  • "They both really catered to the customer (me), which I appreciated."
  • "Everyone here is courteous and respectful. Everyone is knowledgeable whether you are buying gear, parts, service, or questions on bikes on the floor, or even your own bike."
  • "Everyone was very helpful. All of my purchases got wrapped for Christmas too!!"
  • "The entire staff is attentive, helpful and friendly."
  • "The people at the dealership were very welcoming."

Cons:

  • "I'd give zero stars if possible. Possibly the most clueless staff ive ever seen."
  • "Stop being a clothing store that happens to sell bikes and get some people who know what they're doing."
  • "No one knows what they are doing other then Pat."
  • "The general manager is a joke."
  • "Not one to write reviews, but my experience with the Riding Academy wasn’t the best."
  • "The instructors are not only condescending and have the “I’m better than you” attitude but they do not provide constructive criticism."
  • "The parts department is the worst most unprofessional parts counter I have ever seen."

Delivery & Handling

Pros:

  • "They gave me a very fair price for my trade and picked my old bike up and delivered the new one to my house."
  • "Michael from Service is absolutely amazing!!!! He made my husband’s 50th Birthday surprise PERFECT."
  • "They even call me that evening to see if I was satisfied and had any problems or concerns at all."
  • "These guys went the extra mile for an out of state customer and made sure that the transaction and communication was flawless."
  • "Excellent, and they deliver."
  • "When it arrived, I was blown away with the stunning condition the bike was in."
  • "They went above and beyond the call of duty for a deal they probably didn't make much money on."

Cons:

  • "The delivery driver lost the keys."
  • "We operated the bike for 6 weeks without keys."
  • "This has made a nice surprise for my husband turn into nothing but stress."
  • "Then we never get plates/registration/title."
  • "I rented a bike thru eaglerider, 4th of July, everything confirmed from the Dealer as well, I drove from brooklyn to Shoreline and at 9:00am I was there. The shop was closed."
  • "I made a reservation through eagle rider a week and a day in advance for a ride on the Friday before Memorial Day weekend in 2018 for my dad’s 70th birthday. I flew from San Francisco, show up to shoreline Harley and am told my reservation was canceled."
  • "Bike has been taken apart in the back since then. To this day his bike is still not complete!"

Pricing & Deals

Pros:

  • "They gave me an insane deal and didn't give me any hyperbole or sales speak regarding my bike."
  • "Got great trade in on my old bike. Scott, Linda. Ashley, Tom and Howie all great to deal with."
  • "His willingness to help me to get into the bike I wanted and to pay what I could afford was truly amazing."
  • "Keith worked with me to get me to where I needed to be so I was comfortable with zero pressure."
  • "The staff at shoreline made it the easiest purchase I have ever made. They were honest and very helpful."
  • "Friendly, fair, great prices, and willing to help in every way possible."
  • "Had the pleasure of purchasing my new Softail Slim from Eric. By far the easiest and most enjoyable vehicle purchase I have ever made."

Cons:

  • "Change the price on their bikes from internet posting to the actual price tagged on the bike. All bikes 1000s of dollars above msrp."
  • "We will looking to Buy our 2023 at Bard or Liberty even if the drive is more that this one."
  • "Accessory parts u was looking for none of it was in stock and when I asked parts guy for help he wasn't any."
  • "They are awesome tho charged alot for something simple."
  • "Total idiots. They ordered the wrong bearings for me."
  • "Worst customer service ever! DO NOT BUY A GIFT CARD if you plan on using it elsewhere."
  • "Go to any other HD dealership then this one... Staff is beyond incompetent. No one knows how to do their job."

Staff & Personnel

Pros:

  • "Much respect and gratitude to Phil, Tom and Shoreline."
  • "Worked with Linda again...always a great experience and such a wonderful woman."
  • "The motor clothes girls are awesome and help you anyway they can."
  • "All test rides were arranged and all questions were answered by Adrienne and Howie."
  • "I am always impressed with the service I get from the merchandise girl Ashley and the General Manager Tony."
  • "The parts department is very knowledgeable and will go above and beyond to help you anyway they can."
  • "The sales people are great. Pete and Eric are the best."

Cons:

  • "The person who told one of my customers that I cut off his bikes battery tender needs to go back to school or maybe get a pair of glasses."
  • "She ducked out the back door when I went to the dealership to get an update on the matter."
  • "The general manager is a joke."
  • "Pete is no longer working there. I really was disappointed. Pete is an awesome guy and always does the right thing by the customers."
  • "Horrible customer service. Would rather drive 2 hrs to another Harley dealer then use this place."
  • "The WORST customer service."
  • "Bottom line is unless you know what your doing don't tell a customer what you dont know."

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