"Folks, this kind of service with a smile and feeling welcomed into the Harley family, doesn’t get any better than this!"
"Everyone was super knowledgeable and friendly, from sales to the mechanics."
"Katlyn in service was great! Excellent customer service."
"Awesome customer service they try there hardest to get you into what you want everyone has a great friendly attitude in all the departments."
"Sam was so awesome to work with in financing."
"Such a great experience."
"All around great dealership. If you need service I highly recommend their service department."
Cons:
"There is a clear disconnect between the service writers and the technicians."
"Your policy is nearsighted, and assures only your distinct profit without the customers consideration at all."
"So, if you're OK with them losing your order and then hanging up on you when you have a solution, or if you're OK with them holding you hostage for where you obtain brand parts for installation, THIS is the place for you!"
"I never will go to TSI again. I needed parts and the short counter person had a Napoleon complex. He was rude and obnoxious to me and another customer."
"Also, the older men here are kinda weird. One guy named Brian kept trying to get me to measure the sizes of our 'Man tools'. He was very persistent."
"They never did. After 3 weeks, I called them back and asked about it."
"I didn't get the full inspection (skipped most important part in my opinion), the bolt was never changed and the check engine light was never cleared only diagnosed."
Parts Department
Pros:
"Dow and Bryan in parts helped me find exactly what I needed for the best price! Very knowledgeable and easygoing!"
"They offered better options for the parts I needed and were extremely helpful."
"Bryan in parts took extra time to walk though what was available to me through the dealership."
"Had my oil pan replaced under warranty. The whole process went very smooth."
"Bob was very knowledgeable on all aspects of bikes and he is great to work with."
"They actually saved me money on some of the parts since I didn't need the entire kit I was ordering and only needed specific which they had."
"What a great experience dealing with Bryan and Joe in parts."
Cons:
"I ordered a pair of boots with Express shipping so they would be here by February 14th and it's the 17th and they still not arrived."
"No receipts for any of the parts that were purchased."
"Worst parts department I have ever dealt with. They were very rude and disrespectful."
"I’ve left messages for Brian Castor to call me regarding substandard work done on my bike."
"The entire business has gone downhill over the past few years and has become very unprofessional."
"No call from the owners. Not another penny from me."
"Brought my son in, the bike they sold him wasn't even legal, they refused to make it right."
Purchasing Experience
Pros:
"This is a great Harley Davidson dealer. I bought my Road King there."
"Outstanding experience from the initial contact, sales process all the way to the delivery of bike."
"Walked in looking to just see what I could get ball park, and walked out with a 2016 Street Bob!"
"They were great! Showed up to look at a used bike and they didn't push anything else on me."
"A great place to buy a Harley, tons of stock, no pressure."
"Great experience buying my new 2022 Heritage Classic 114 Softail!"
"Great deal with an awesome trade in value. They are making deals!!! Got way more than I expected."
Cons:
"Over all, not the best place to take a strangers kid, but could make for a fun place to picnic."
"They had a young Chinese kid locked in a cage in the back room that they took turns shouting at and throwing old garbage."
"Everyone has different experiences. Mine was not all that great. I was extremely interested in a certain HD that they had."
"I drove for an hour with them having me on hold and got there before they picked up the phone."
"Never had anything negative to say until I watched a worker empty the trash outside and place the trash on a customers bike to tie it up, unprofessional to say the least."
"One year as a prank I put bananas in the tailpipes of every Harley, but I forgot those bikes never got started and the bananas just rotted."
"Worst dealership experience in 60 years on earth."