"Tim, Richie and Anthony from parts and service literally worked with me for the better part of 2 days."
"Dawn as always was friendly, professional and offering her help during the process."
"Nicole and Eddie were willing to negotiate a fair price."
"The staff is extremely knowledgeable and friendly!"
"Eddie from the Financing Department was Amazing! Not only made me feel comfortable the minute i walked in, he also gave me more knowledge of certain things that i didn't know about the Bike i purchased."
"It’s always a pleasure dealing with the service department at Hannum’s Harley Davidson in Rahway in my experience they have always treated me with professionalism, respect and honesty when it comes to taking care of me and my Fatboy."
"Anthony, the Service Manager, took the time to explain to me various extended service plans available and taking his advice I purchased one."
Cons:
"I wanted them to mount and balance 2 tires that I have and was told 'We do not install customer supplied parts.'"
"I get a call 3 mins later saying the bike was sold and there was some miscommunication."
"Brought my XR1200X to get oil changed and they never tightened my drain nut. Almost ran my bike dry."
"I feel disappointed with my conversation with the service department and feel they did not attempt to help me."
"Scheduled a test ride, showed up at my scheduled time to be told they just emailed me to say they sold the bike, Not one phone call or email days prior to the test ride."
"Walk around the dealership for 30 mins!!! Not one sales person ask if I needed help."
"Tho, the bike i purchased i love, its had a few issues. Radio needed to be flashed twice and the ECM needed to be updated."
Dealership Experience
Pros:
"I think I found my new dealer for my 2 Harley's."
"Absolute outstanding experience."
"Small-town feel to the dealership and treatment was excellent."
"What a great experience with the people at Liberty HD...!"
"Absolutely smooth, the staff are totally awesome."
"Really nice dealership with lots of space to walk around and enjoy looking at the bikes and shopping area."
"Everyone was super nice, from the moment I walked in until I left with my new bike."
Cons:
"This Harley Davidson dealer will take advantage of you. They play the same games as used car dealers."
"Well when we buy our next bikes we will go elsewhere!"
"I’m imploring anyone who is reading this DO NOT buy from this dealership please go elsewhere."
"Either these guys are clueless or scam artist just looking for a pay out."
"Don't shop or service at Hannums Harley, There Tech will cause damage to your bike so you can bring it back."
"Worst service dept ive EVER had to deal with."
"Now unfortunately, I'm missing out on a nice bike and a hit on my credit smh."
Parts and Accessories
Pros:
"When it comes to Parts & know how Carl has always helped Me out & made sure I got the right parts the 1st time around."
"Their parts and motor clothes departments were super friendly and very helpful."
"I ALWAYS HAVE A GREAT EXPERIANCE WHEN I VISIT TO BUY PARTS AND THEN THE GIRL AT THE COUNTER IN THE CLOTHING AREA IS A PLEASURE TO DEAL WITH."
"Hannuhms is always a great place to shop for a bike and accessories."
"Whether it’s servicing my bike or buying parts over the counter Hannum’s of Rahway is the place to go."
"Always enjoy coming to Liberty even when I don't need anything. That staff are very helpful and knowledgeable."
"Great customer service every time I call! When I needed the part for my buell asap and it wasn't available, they helped me out by looking up at dealerships near by."
Cons:
"I've come to the point, I just order parts online. I get them cheaper and wait the same amount of time."
"The one parts guy ordered 1 of everything for an engine build I'm doing... Knowing I needed 2."
"When it was liberty they had a ton of parts on hand. They shrunk it to nothing to sell more bikes."
"I've been 3 times to get parts, each time the computer says they have almost everything, they have nothing."