Hartford Harley-Davidson Reviews Summary

Customer Service

Pros:

• "The staff at Gengras is amazing. They did everything and went above and beyond to make sure that my purchase was the best that it could be."
• "Everyone there is so super friendly and they have some of the best customer service around!!"
• "The team at Hartford Harley Davidson provided top tier customer service."
• "This group of people are very polite and courteous!"
• "The entire staff was friendly and enthusiastic about everything to do with motorcycles."
• "I'm very happy with my whole experience with the dealership and will definitely continue to do business with them and recommend them to others."
• "Everyone that I have dealt with from service (Zack) to sales (Colleen) to management (Joe) have gone out of their way to help me."

Cons:

• "Customer service was poor after buying a bike from them."
• "I'm not going there again and I'm not recommending them either."
• "I went to this Harley out of curiosity and no one helped me, no on talked to me, I was ignored."
• "They messed up on my financing when setting up payments and when I called them to fix it they said they would get back to me, never!"

Sales Experience

Pros:

• "Heather in sales was incredible! She was very knowledgeable and accommodating."
• "Heather Asselin did an excellent job working with me to get a better deal then I expected."
• "The best experience I've ever had with any vehicle purchase."
• "Our salesman Brian was more than knowledgeable and very effective at determining our needs."
• "Buying the motorcycle experience was great Malik was actually my salesman great guy did everything he can to put me on a motorcycle enjoy the experience."
• "Had a great experience buying my first Harley."
• "The sales staff (Jay) exceeded my expectations with his professionalism and low key approach to getting me onto the bike I wanted."

Cons:

• "Average dealer."

Parts and Service

Pros:

• "Paul in service super nice also what a nice service center with their own machine shop and dyno."
• "I recently bought a used 2020 streetglide special. I needed some parts and had some questions. I called parts and talked to Sean Vokey. He was very knowledgeable and helpful!"
• "Steve and crew In the parts department are knowledgeable and will go the extra mile to make sure you get what your looking for."
• "Marco in parts who can actually read and interpret the HD parts catalog!"
• "Scott in parts was very helpful going through the different catalogs to help me find the accessories I wanted."
• "Phil and Steve in the parts department. They are super experienced, they make good recommendations and are cool to hang out with."
• "Marco in the parts department was extremely helpful."

Cons:

• "Came up short on my detail job though."

Overall Atmosphere

Pros:

• "Love chatting with everyone there. Jen and Jo with the phenomenal motorclothes selection, Tyler with great chats, and everyone being quite welcoming."
• "It was my first time there and they made me feel like family so I can say with confidence that this will be my dealer for the rest of my riding years."
• "Love coming into Hartford Harley, always make us feel like family! ❤️"
• "We are from out of town and always find a Harley store to purchase shirts. From the time we walked in the store we were greeted with such warmth it was great."
• "A great time shopping! Unexpected trick or treat fun lol!"
• "Welcoming staff, great atmosphere, can't say enough good about it!"
• "I went there for a bike with my friend Sean, left with a bunch of new friends."

Cons:

• "Even though we have a local Harley dealer only 10 minutes away, their lack of knowledge and professionalism was severely lacking."

Reference Program

Pros:

• "What’s not so good is there a reference program I referred to people to the dealer they both bought close to $20,000 bikes which I got $100 for each but now the money nowhere to be found."

Cons:

• "I’ve decided to make this review public after the second time I come in the store and they gave me the same story. Great bikes great price great customer service horrible reference program."