Downingtown FSU Reviews Summary

Food Quality

Pros:

• "Stay at the best chicken nuggets and strawberry milkshakes."
• "The Polynesian sauce is the absolute best condiment for the fries."
• "Their chicken sandwich is delightful along with their chicken nuggets."
• "Food is absolutely delicious!"
• "Their waffle fries are extremely awesome and amazing."
• "The chicken nuggets with Polynesian sauce are delicious! So are the milk shakes!"
• "Food is all ways the same. Superb."

Cons:

• "However, for the first time in a very long time the chicken nuggets meal we had were dreadful. Absolutely bland and tasteless."
• "But my chicken sandwich was tiny. Must have been a hatchling. Part of it was too tough to chew."
• "The fries were cold!"
• "Our food was delivered promptly but got cold."
• "Chicken sandwich was a little dry and smaller than I remembered."
• "Also the fries and nuggets/meals we got were not cooked completely."
• "The chicken is sometimes overcooked."

Service

Pros:

• "The Downingtown location has EXCELLENT service!!"
• "Ordered catering and everything was great."
• "This Chick-fil-A location always has the best customer service."
• "Yes the food is good, and the staff is friendly."
• "Their workers, who are so nice, make the experience much better than walking into a McDonald’s."
• "The staff was very courteous, and the facility was clean and tidy."
• "A great example of customer service!!"

Cons:

• "The drive thru crew were awful."
• "But, the drive through is terrible. Takes forever and it seems poorly managed/inefficient."
• "Unbelievably bad. If this was the first time going to a Chic Fil A restaurant, I can honestly and fairly say I would never go back."
• "Line takes 25+ minutes, orders are often incorrect and food is not hot like usual."
• "Crazy long line to pick up drive thru... one kid working to bring orders to at least 24 cars."
• "The girl that gave me my order wasn't all that pleasant."
• "I asked several workers outside and they didnt give me the time of day."

Order Accuracy

Pros:

• "When we got to the window, our order was ready!!"
• "Our order came out quickly and correctly."
• "Fast friendly service. Food was correct and hot."
• "Everyone was nice and my order was accurate."
• "They serve their food in all sorts of shapes and sizes and are very ready to make your food exactly how you want."
• "Even with the high traffic they get the order right."
• "Never get my order wrong & they are very pleasant."

Cons:

• "We did not have our usual chick fil a experience at this location. They gave us crispy nuggets when we ordered grilled and diet drinks when we ordered regular."
• "The last three times I've gotten dinner to go they forget my bag of cookies and I don't realize until I'm home unpacking the bags."
• "They told me unless I had a receipt that they wouldn’t give me my ice cream cone they owed me from 10 days prior."
• "They screwed up my order again."
• "Order Had Incorrect & Missing Items AGAIN."
• "The food is good but the service is bad we ordered three spicy chicken sandwiches with cheese and one normal chicken sandwich and also small vanilla milkshake but instead got one spicy and three normal and also a small mint chip milkshake instead of vanilla."
• "An entire order was missing from my bag."

Efficiency

Pros:

• "Good management yields consistently great results."
• "Busy night but they were very efficient and friendly and the food was hot and cooked right."
• "The Drive-Through Express is awesome most of the time and worth doing."
• "My son and I received friendly, prompt service."
• "They can move a line through as exceptional fast rates."
• "They do everything they can to get the food out quickly."
• "ALWAYS busy, weather you go through drive-thru or go inside. But they are VERY fast filling orders!"