Wendy's Reviews Summary

Customer Service

Pros:

• "One of the better Wendy's. Clean, friendly staff."
• "The friendly staff works in a systematic, efficient fashion in order to serve you their delicious meals at a mínima time."
• "Employees are courteous, friendly, and efficient."
• "Staff is kind and professional."
• "Very friendly staff. The dining area and bathrooms were clean."
• "The service has been really good for a very very long time and they are always friendly."
• "Just want to compliment the Sunday morning girls at drive through. All I get is a coffee but they are very polite & friendly."

Cons:

• "The late night lady manager here is super unfriendly, never smile, sullen and moody."
• "The only place in the US I've ever been with worse customer service is the DD across the parking lot."
• "The lady in the fast food line was very rude kept asking me okay that's it ? That's it ? Rushing me through my order."
• "Customer service here is nowhere to be found, workers don't even speak basic English."
• "The customer service at the drive thru was awful."
• "Rude screaming lady takes orders doesn't understand any questions."
• "Manager Marcela has terrible customer service and was super rude."

Food Quality

Pros:

• "Food is always hot and stays warm, doesn't get cold like other burger joints."
• "I don't do a lot of fast food. But, this is that one place I trust that'll get my order right ALL the time."
• "Food is always accurate and is given in a reasonable amount of time."
• "Wendy's with and Palmer's food has gotten very good they don't give you stay old food or their fries hasn't been sitting there getting cold everything is fresh very satisfied with my experience."
• "Best Wendys you'll go too. It's super popular and always has lines so the food is very fresh."
• "The food is always good."
• "They get my order right every time. Food is always fresh and hot."

Cons:

• "Ordered food late last night the meat was raw in parts and burnt in others."
• "Chicken sandwich was not good. Tasted left over or overcooked. Fries were burnt."
• "Food sucks cold, old and crusty."
• "Bad quality food! They didn't even ask if I wanted condiments."
• "Taste was yucky too because I only ate buns with dried yucky chicken when I got some bites."
• "They were missing items, using the wrong sauce, and giving me extremely dry burgers."
• "Hamburger tasted bitter due to dry giant piece of letters."

Order Accuracy

Pros:

• "Food came out great and didn’t take long at all."
• "To be honest with you after going for about 15 years on. After going today excellent good job at the drive-thru both windows and very friendly and they got the perfect correct."
• "When I order ahead, my order is always ready when I arrive."
• "I've eaten at this Wendy's for years and the drive-through is one of the quickest I've experienced."
• "My order has always been accurate."