"The entire staff was more than helpful and eased our minds."
"The staff here is amazing!"
"Such a supportive, kind, & respectful staff."
"Everyone was so respectful, courteous, and attentive."
"Dr Davis and MeganRose were excellent, and during Lola’s 2 night weekend admission, communication with rotating docs was excellent, and all were bright and helpful."
"The staff is extremely friendly, understanding, and patient."
"The staff members at the vet emergency group in Union were some of the most kind, compassionate, and helpful people who have ever cared for our pup."
Cons:
"Be careful when dealing with this business."
"However, whoever that lousy dark haired pale skinned tech was needs to get fired immediately."
"They didn’t care about caring for my cat at all. Just the money."
"I am beyond devastated with the lack of professionalism and compassion Dr.Vega had."
"His lack of transparency and scare tactics were unsettling."
"The last Vet I saw was cold and indifferent and the only one out of the entire group who was unpleasant."
"Unfortunately, my encounter with Dr. Ben Harries left me frustrated and concerned he is the last person someone would want to see during a scary situation with your best friend/fur baby."
Facility and Comfort
Pros:
"The waiting room was clean and well-stocked with food/drinks/coffee for the long waits during treatment."
"Immediate service when we arrived with our cat over the weekend."
"Dr. Kuk, the nurse, the vet techs and everyone there created a calm, caring environment."
"Additionally the facility was very clean and everyone was very attentive and helpful."
"This establishment is very clean, they provide coffee, water, soda and snacks for those long nights."
"Waiting area is comfortable and well stocked with snacks and beverages."
"While in the waiting room you have drinks and treats available."
Cons:
"Blood on the floor in multiple spots is not okay - they don’t do a good job cleaning the place."
"As soon as you walk in, it’s chaotic."
"Blue and I were only patient in the office at the time and entire staff was sitting around, then began to play a team building exercise???? as my dog was waiting for care."
"That upset me because I felt I was being rushed."
"Everything was rushed and out in the open."
"Maybe don’t act like a freaking savage and the cat won’t hiss??"
"Not every staff person working on him wore gloves and I didn't like that."
Cost and Value
Pros:
"The services are costly but you get what you pay for and they’re very transparent about pricing, giving itemized lists with cost that you can opt out of or defer services, they also offer 3rd party payment plans."
"The price was very high but nothing we couldn’t handle financially and made complete sense for the amount of work they were doing under short notice."
"I would definitely prefer to pay more and guarantee good treatment than anything subpar."
"The team was amazing and caring, they did everything they were able to do to work with my limited budget."
"I have health insurance for my dog now which helps."
"They make sure your pet is seen immediately upon arrival and evaluated."
"They worked with us to ensure the best care for Dylan."
Cons:
"A $1,500 bill for a vomiting dog is just too much."
"The reason it gets 4 stars is the price is way high even compared to other emergency groups."
"Also, the price is astronomically ridiculous."
"These people charged me 1200+ dollars and I still did not get an accurate diagnosis to what was wrong with my dog."
"He advised she needed $2000 for blood work."
"Dr. Harries implied that if I couldn’t afford extensive testing ranging me around $10,000, my only choice was to put my dog down."
"Once the estimate was texted over, I nearly collapsed."
Compassion and Care
Pros:
"This team gave our beloved Macy love and dignity in her final moments."
"They showed compassion and care before, during, and after she passed."
"DEFINITELY bring your loved fury pet in here because they will treat them with love and care."
"The staff handled us carefully and with love."
"The friendliness of the team at VEG and the time and dedication and care they provided not only to our pup but also us as his parents was more than I could have asked for."
"The staff was so nice and comforting."
"I cannot thank the staff at VEG enough for being understanding and compassionate, not pushy during a very sensitive time."
Cons:
"By early morning, it was clear that the damage was done."
"I had to tell them exactly what to do."
"They didn’t care about caring for my cat at all. Just the money."
"It’s surprising he even does this work because he showed not an ounce of sympathy."
"He is the last person you’d want to see during a scary situation like this."
"Despite my inquiries, Dr. Harries failed to explain the specific treatment plan that warranted the $3,000 overnight cost."
"As I agonized over having to put my cat down, the staff were so compassionate, kind, and patient as I spent my last moments with my sweet cat."