BluePearl Pet Hospital Reviews Summary

Customer Service

Pros:

• "Two days after her discharge I got a call from one of the cardiac nurses to check on Ellie!"
• "Sent me photo updates and called me with updates after her surgery."
• "Upon arriving all staff members were very understanding of our loss."
• "The staff and vets were wonderful and made Blueberry’s care a priority."
• "So grateful for the staff at BluePearl Pet Hospital!"
• "Every single staff member I talked with and personally met treated my baby and I so well."
• "The staff at Blue Pearl were all very compassionate and knowledgeable."

Cons:

• "This is the 3rd time in a year we have been to the hospital but because I did not have the greatest experience at Northstar with anyone showing any empathy, concern or giving any information as to what was going on or the next steps, I decided to give BluePearl a try."
• "They also didn't give back her carrier."
• "I tried to Email and text them and got no response."
• "Imagine being 1 person with an extremely sick child and a dog that you think is gravely ill but the place that you come to for support won’t help."
• "By the time it got to about 1:00 in the afternoon, I started to get worried that I didn't hear from them."
• "Very little info from staff and left to wait for hours on end."
• "When I arrived to take her over the rainbow bridge, the receptionist was a little ignorant."

Facility

Pros:

• "I walked in to a very clean facility and had a pleasant talk with the receptionist on my way in."
• "A clean, comfortable and organized place."
• "The whole facility was very clean and in good repair."
• "The facility was well lit on the outside, making it easy to find. The inside was very spacious, accommodating and clean."

Cons:

• "I also thought it was unusual that there were two tip jars on the counter. I've never seen that at a vet before."
• "Since this hospital is no longer 24/7, they are closed on Thursdays and Fridays."
• "The excuse of being short staffed needs to stop being used in regards to poor performance."
• "Good thing I called, because it turns out their only cardiologist left the practice this month and no one was going to call me to tell me our appointment was cancelled."

Cost & Billing

Pros:

• "They explained everything in detail and were upfront about charges - never made me feel guilty for even asking."
• "The most important part is they explain the associated cost with each treatment option up front to ensure you have means to care for your furry one."
• "Their were some pricing issues which when brought to CARES attention they were more than agreeable to working through and eventually provided a credit."
• "They were clear about the cost and kept us updated every day."