Veterinary Emergency Group Reviews Summary

Staff and Service

Pros:

• "The staff was caring, attentive & compassionate during this time.. Not pushy on treatments."
• "Their bedside manner was impeccable!"
• "Everyone that works here is absolutely amazing they treated my dog as if it was there dog."
• "The team that night was so friendly and polite that they made sure you were comfortable waiting they provided water, coffee, or a snack."
• "The vet tech was so warm and kind and got my kitty a special heater because she was cold within 2 minutes of arriving."
• "stuff beginning from secretary to security and doctors are all so caring and polite."
• "Everyone who works here is so nice, communicative, and clearly love animals."

Cons:

• "They all about everything else but work or how to keep the animal comfortable."
• "I then reached out the VEG to get partially compensated to offset my the next days bill and they had the ordasity to tell me I did not follow directions and that I basically had waived my rights and agreed to pay over $ 1000.00 for their services."
• "this is the worst place to go...they are cruel and inhumane."
• "Don't you dare come to this place with your pats."
• "These people do not care about your pet. They care about your money and feed on your love of your furry friends."
• "Stay away from this place if you love ur pet."
• "Horrible horrible place that claims to take care of our pets.... DON'T GO HERE!"

Facility and Cleanliness

Pros:

• "Facility is very clean, and spacious."
• "everything was perfect from the customer service down to the waiting room very clean."
• "Oh, and the clinic is SPOTLESS!!"
• "The facility is extremely clean and well maintained."
• "It was all very modern, clean, fresh."
• "The facilities were so impressive - state of the art."
• "The clinic is super spacious and clean, not crowded at all."

Cons:

• "THIS PLACE LETS A STOLEN A DOG GO... THIS VET OFFICE has continued to limit valuable information such as camera footage in the parking lot or sign in name."
• "We had to rush our Lab to be put down, we paid over $500 for private cremation and her ashes were shipped!! We weren’t given the dignity of picking up, instead my girl ashes in a shipping box with popcorn, un-acceptable."
• "The only small tip is the address on google maps took me to the back of the building where there was not an entrance."

Cost and Pricing

Pros:

• "Prices were reasonable."
• "They were helpful, compassionate, and priced fairly - a visit is base $175 with add ons."
• "After the exam, an anti nausea shot, and some special meds/food it was all in a little under $300."

Cons:

• "I eventually had to leave without seeing the doctor."
• "And I still wonder why I paid 1600 dollars."
• "This place will quote ridiculous rates and use scare tactics for you to open a credit line."
• "Expect to pay more than double the price on meds compared to what you would pay at your regular vet or Chewy."
• "Everything was so expensive. The bandaid was 100 dollars."
• "Quote included items I could purchase from local pharmacy for $20 but they were charging $200."
• "They’ll let them die if you don’t have the money to pay there extremely high prices."

Emergency Response and Waiting Time

Pros:

• "When I arrived they IMMEDIATELY took my cat back to be triaged."
• "We brought our baby boy in and they greeted us at our car door with a gurney to get him inside they brought him straight in and assisted him immediately."
• "VEG was an amazing solution to my pet's emergency. I had no wait time before we were taken to an examination room."