Address: 975 Bloomfield Ave, West Caldwell, NJ 07006, USA
Phone: +19737880500
Rating: 4.2
based on 306 reviews.
Facility and Cleanliness
Pros:
"The facilities were very clean, up to date, and comfortable."
"This is their new building (they moved down the road) and it is Immaculate."
"Also, the facility was extremely clean."
"New place is huge and spotless and professional. Kept me and my pet anxiety free."
"The staff was very nice, and the facility looks terrific."
"The waiting room is really spacious and bright and spotless."
"The whole facility seems well-organized and is clean."
Cons:
"One was the fact that staff were coming out in the same outfits and plastic over shoes without changing in between coming out."
Staff and Communication
Pros:
"Everyone in the facility was kind, caring and genuine."
"Great communication and explanations in what the process would be and the possible outcomes."
"Doctors are all very nice and professional."
"Dr. Chang kept me updated throughout the process."
"From the first minute we spoke to their front desk on the phone to the staff helping with discharge process we felt extremely comfortable with the care that we received."
"The staff was so, so lovely to us on Christmas Eve when our dog of 15 years passed away."
"The staff were very kind and communicative while figuring out what care she needed."
Cons:
"We had to wait over 3 hours just to meet with the doctor."
"The vet that seen my dog was so cold and uncompassionate."
"The staff is RUDE beyond believe, they lack empathy and do not let you talk."
"The staff is rude, the phone system puts you on hold and then cuts you off."
"The women at the front desk were discussing where in NY they should get their hair done/why."
"Dr. Scelba displayed a cold and uncompassionate demeanor the moment I began speaking with her."
"Absolutely horrible staff at front desk."
Cost and Value
Pros:
"This facility has been extremely kind and patient with letting me make payments as money is kind of tight."
"They gave us an estimate that they stuck to and it was worth every penny."
"Their prices for an ER vet were well within the norm."
Cons:
"They charged us $450 for a visit that gave us no answers about what was actually wrong with her."
"The hospital charges have become astronomical, averaging $1,000 per night."
"Ridiculously expensive and they don't tell you the cost beforehand."
"He said my dog needed surgery and that it would cost around $6,000."
"2.5hr later exam couldn’t be completed quoted $1700 to sedate & other tests to be done for a simple procedure."
"1450 for 4 hours of treatment!!"
"Never again - not upfront about the costs - the consult alone was 275."
Professionalism and Care
Pros:
"I highly recommend going to this Animal Emergency center if your pet becomes sick."
"The facility really helped ease the experience and were incredibly compassionate and supportive."
"They were very loving with our dog which went a long way."
"Very understanding and gave us a room and time to process he’s passing during he’s visit."
"The Drs. took a great care of him, they quickly took him to the emergency room."
"They took them immediately and used charcoal and flushed their kidneys for 3 days."
"The staff treated her like one of their own in the care and love they showed her, and for that we are forever grateful."
Cons:
"Please, as a fellow animal lover, do not take your animal to this hospital."
"Utterly devastated two months later that we were assured, with the utmost confidence, that our dog could be picked up the next day after leaving him hooked up to an oxygen kennel for the night."
"They seemed to do a good job helping him, but they listed a terrified dog as aggressive."
"Dr. Scelba and the vet techs did not treat my cat with dignity or respect while under their care."
"The technicians who came to administer Phenobarbital and remove the IV catheter as part of the discharge were complete savages."
"They don’t call back even if you leave multiple messages."
"PLEASE DO NOT BRING YOUR PET HERE. EVEN AS A LAST RESORT."