Address: 7525 Tilghman St, Allentown, PA 18106, USA
Phone: +16102247874
Rating: 4.6
based on 128 reviews.
Staff and Service
Pros:
"The staff is friendly and very knowledgeable."
"Vet Tech Adrienne was very polite, professional."
"Everyone from the front desk person to the vet we so incredible and nice."
"The Dr and staff were wonderful."
"The entire Rush staff was knowledgeable, friendly, and extremely helpful."
"The staff here were amazing. They were kind, caring and patient."
"The staff and Vet were extremely compassionate with my beloved dog."
Cons:
"The receptionist, not reading the room, joked, 'Are you ready to see the damage?'"
"Do not bring your pet here! They have 0 compassion."
"The vet tech was also extremely rude on the phone."
"Both the receptionist and the vet lacked any sort of 'bedside manner'."
"While the staff was very friendly and seemed to treat my dog right while in their care there are other things about this place that are terrible."
"First I call for information and get placed on hold and Kim hung up on me and when I called back no apology."
"If you truly love your pet, pls don’t take them to this place."
Facility and Cleanliness
Pros:
"This place is clean, wonderful doctor, with friendly, helpful staff."
"Very knowledgeable, courteous and prompt service in a very clean and professional environment."
"The place was clean, the receptionist and vet tech were very professional."
"Everyone was so nice and friendly plus clean atmosphere!"
"The facility is spotless and staff very caring."
"The facility itself was also impeccably clean."
"Wow this office is neat and clean."
Cons:
"They did NOT do blood work, they did NOT test the bloody urine."
"They didn’t look in his ear."
"They simply said she had a cold and were going to send her home with cough tabs."
"I have no idea what was wrong with the cats, but the misdiagnosis, the lack of professionalism, and the fact that we nearly needlessly put 3 pets down has prompted me to share this review."
"They did an exam and said her exam looked all good except she was a little dehydrated so they said there was no need for any bloodwork or X-rays."
"They do not have a doctor on duty overnight!"
"This is urgent care NOT emergency care. If my pet was admitted, they were not straight forward about the fact that there was only technicians there to care for my very sick pet in the overnight hours."
Cost and Pricing
Pros:
"Prices were really reasonable. I was so happy with the bill."
"We were quoted a price range with approximately $150 difference and to my delight, she was able to do the work at the lowest price!"
"The prices are reasonable."
"Prices were amazing!!!!"
"It’s affordable as well for being an emergency visit!"
"Their pricing is VERY FAIR!!!"
"Absolutely the best pricing around for emergencies!"
Cons:
"The medication, as they warned us, was traumatic."
"They gave him allergy pills for $87 now I have to spend more money but I will never be going there again!"
"It's the principle... they are ripping people off!"
"How could she have a tumor 1 inch from where they were cutting and they not mention it to us at all!?!?!"
"One star because you have to give at least one! This vet obviously doesn't put animals first."
"She said the prognosis was bleak, and that hospitalization, at about $2,000 per cat, would ensure that they could get an IV to give them a fighting chance."
"They take money over your pet’s life."
Wait Time and Efficiency
Pros:
"Got out of there within 45 minutes."
"Was taken in within 15 minutes."
"My doggo was in and out on a Sunday (9am ish) in 30 minutes maybe?"
"There was not a long wait and they got to him right away."
"We only had to wait about 20 minutes in our car... and they were able to bring us in."