Chick-fil-A Reviews Summary

Category: Fast food restaurant Linden, New Jersey

Address: 900 W Edgar Rd, Linden, NJ 07036, USA

Phone: +18668714855

Rating: 4.3
based on 132 reviews.

Food Quality

Pros:

  • "First time having chick-fil-a....it's matching the hype which everyone speaks so highly of."
  • "This was my first time here. I must admit, their food is delicious!"
  • "The soup was very good. So was the fries and salad."
  • "Food Is always great AND consistent regardless of store."
  • "The grilled chicken nuggets which was delicious and I would totally get again."
  • "The grilled chicken Cobb salad was excellent and the fries delicious."
  • "Food was delicious."

Cons:

  • "At this location the food was terrible. They messed up my order to began with."
  • "they had the audacity to give me these pickles as the serving in my sandwichπŸ€¦β€β™‚οΈ the fries were soggy, and the sandwich didn't taste right either."
  • "Today the chicken nuggets and waffle fries were over cooked and soaked with oil. Yuck."
  • "The food has been disgusting, either under cooked or thrown together!"
  • "Just left there, get home my Sandwich has wilted old lettuce, soggy tomatoes which indicates there old and hard buns."
  • "The fries were so WELL DONE THEY WEREN'T EDIBLE."
  • "Slow service. Took 20+ minutes to get my order. Food didn't taste like regular chick fil a."

Customer Service

Pros:

  • "This Chick-fil-A has some awesome managers!!!"
  • "Ms. Aja took our orders. She was very professional!"
  • "Huge shoutout to Mr. Terell, he is an amazing, friendly and patient person."
  • "The young man with blue shirt was nice and asked my name and gave us our food and told us thank you and have great night."
  • "Emily always serves me and other customers with the best customer service I’ve ever experienced."
  • "Service was very sweet and patient."
  • "Stopped by for a quick road trip meal. Marlon Terrell helped us with top notch service and kind greetings."

Cons:

  • "The guy who was serving in the cash counter on 11th of November was really rude."
  • "I walked in while 5 staff members(2 of them managers) stood in a huddle while I asked questions about the new lemonade and no one answered my question!"
  • "These people are literal bozos."
  • "Girl taking my order tonight got my order pretty much all wrong and was just rude the entire time."
  • "terrible, lazy service."
  • "She showed NO empathy AND it seemed helped begrudgingly."
  • "Attitude not at all apologetic."

Order Accuracy

Pros:

  • "Overall quality is good and service is fast and accurate."
  • "Order was accurate, and tasted like any other location."
  • "Always fast and friendly."

Cons:

  • "Every time I come to this Chick-fil-a they always mess up my order."
  • "They always get my order wrong by forgetting to put certain things."
  • "I drove 30 minutes for them to tell me they don’t have any of the items I ordered on the mobile app."
  • "How hard is it to put a small list of items in a bag? Every single time that I order delivery from this location they forget at least 1 item."
  • "Been there 3 times... all three times they got all orders wrong."
  • "My order got messed up for the 2nd time this month, and it's not even close to what I ordered."
  • "We are a big family of six and this is the third time multiple items are missing from our drive-thru order."

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