City Vet Reviews Summary

Staff and Service

Pros:

• "Everyone was so nice and welcoming, all I saw was bunch of smiles.. the nurse helped me right when I walked in.."
• "The doctors and staff are always professional and loving to my pets."
• "Dr. Quinones and Carmen answered all of our questions, and did not rush us out."
• "From start to finish the staff is super welcoming."
• "Everyone is Excellent, Caring, Kind and Wonderful!!!!"
• "Very nice staff along with Dr. Beshoy. They are very polite, helpful, caring and pleasant people to talk too."
• "The front desk staff is friendly and very helpful."

Cons:

• "Receptionist very rude. My dog has been going there a while and am treated like they are doing me a favor."
• "Horrendous service from the front desk associate - Stephen."
• "The staff is very unorganized with notifying pet owners of anything."
• "The level of unprofessional is outstanding and for the fact the owners have not taken the time to contact me just proves their level of professionalism."
• "UNEMPATHETIC & UNPROFESSIONAL I had a very unpleasant experience with the front desk at City Vets."
• "The per diem they have on staff is terrible and doesn’t care about the animals."
• "The doctor continued to cut me off, speak over me, would not listen, and kept shaming me for not spending the $3,000."

Facility and Cleanliness

Pros:

• "The facility is very clean and smells nice."
• "Friendly staff, nice and courteous doctors, short wait when you arrive, clean facilities."
• "Their facilities are clean and their rates are fair."
• "Place is very nice and CLEAN!"
• "The waiting area is clean and spacious."
• "Everyone is super nice and the place is clean!"

Cons:

• "the facility is old and dirty."
• "Only drawback, cats can find it a bit scary cause the doggy daycare is quite loud."

Cost and Pricing

Pros:

• "They are upfront about pricing and always ask for confirmation before moving forward with any procedures/additional expenditures."
• "Transparent with prices which is always good before making decisions."
• "Switched over from LIC Vet because it got way too expensive to keep up with annual vaccines. City vet had a great vaccine package that included checkup and now I'll be going there from now on."
• "They will even try treatments that won't break the bank."
• "Prices are extremely fair!"
• "The checkup fee is $39, which is very reasonable."
• "The staff is great, very friendly and up front about the prices for vaccines."

Cons:

• "Minus 1 star as at one visit, they misrepresented the cost of a follow up."
• "It was pretty expensive (especially the daily rate once she was admitted- I've stayed in nice Kimpton hotels for cheaper), but very competitively priced in comparison to other vets in NYC."
• "They didn’t have any availability but they told my that if I pay extra money they will squeeze me in, what?!"
• "I was told that the initial teeth-clearing service would be $1,000... I received a phone call from the technician who explained that his teeth were in bad shape and that the dental work would cost around $3,000."
• "For an annual well exam of a healthy dog with standard vaccines, the services would cost $650."
• "You WILL NOTICE extremely long wait times and more than double the price!!!!!"
• "They robbed me out of about $300 for charges that were not needed."

Professionalism and Expertise

Pros:

• "Dr. Lauren Witter is an angel, I have never encountered a vet who is as caring as she is."
• "Very caring, nurturing, and extremely knowledgeable."
• "We could not have been happier with his responsiveness, dedication to solve the issue and overall attention to the health of our dog."
• "Dr. Witter was attentive and informative."
• "Dr. Kennedy and her staff make you feel at home, as your dog is safe through all obstacles and routine procedures."
• "Dr. Witter is the best vet I’ve ever encountered!"
• "Dr. Beshoy diagnosed my cat's ringworm infection within minutes of me sending him an email with pictures of her back."

Cons:

• "0 Stars - Dr. Adams sold the practice without informing anyone."
• "The original vet left and nobody let us know."
• "Inexperienced and too expensive in all services but especially pet international travel."
• "A misdiagnosis and terrible advice from a 'fill in' vet out of this office directly led to my cat's extreme illness and subsequent SEVEN THOUSAND dollar surgery."
• "So now the doctor is gaslighting me with this horrendous experience."
• "The per diem they have on staff is terrible and doesn’t care about the animals."
• "Stay clear of this place. If I could give 0 stars I would."

Additional Services

Pros:

• "They even have a puppy day care, and grooming services."
• "Shout out to the groomer who deals with my dog because I know it isn’t easy."
• "Great Urgent Care! The booking appointment process was seamless and everyone from the reception to the vet were amazing!"
• "Had such a wonderful experience at CityVet."
• "Everyone at City Vet is extremely friendly and attentive."
• "Dr. Rafla is our puppy Indiana's vet and he is very attentive, detailed, gentle and funny."
• "The entire office staff is caring and knowledgeable and compassionate people who really went above and beyond."