Pet Health Center Reviews Summary

Staff and Service

Pros:

• "The front desk staff has some really good folks."
• "Friendly staff but I wouldn't come here again if it is an immediate emergency like life death this place is pay upfront before service."
• "FROM MY FIRST PHONE CALL WITH QUINTON, ON THROUGH MY ACTUAL VISIT. ALL OF THE TECHS ARE AMAZING (DOC COULD LOOSEN UP A BIT)."
• "The staff and Veterinarian are kind and pleasant."
• "The whole staff was very comforting."
• "The staff were so kind and patient to my hyper boy!"
• "Everyone is very helpful and the doctors are thorough."

Cons:

• "Eleven days later and it was still not approved."
• "They have no emergency help at all unless you give them $125."
• "When they called to give my cat's blood work results… they gave me the wrong cat's results."
• "Spilled rubbing alcohol all over my cat and didn’t even clean it up."
• "The front desk staff has some inexperienced folks who just need more time to polish their attention to detail and communication skills."
• "I was very hesitant to take my pet here due to the location."
• "The front desk answers and first they refuse to say anything about the results over the phone, saying we needed to wait for the vet and come in."

Affordability and Pricing

Pros:

• "The prices were very reasonable."
• "Extremely professional. Extremely Affordable."
• "A small animal doctor's office vs. a HUGE chain pet store with ENORMOUS buying power had a much more fair and reasonable price to offer."
• "He handed me a quote that was more reasonable and made it clear that neutering should be elective by the owner."
• "Prices are very reasonable."
• "Not as expensive as a regular vet but not super cheap either."
• "I find the fees competitive and in line."

Cons:

• "For future customers, just know that they charge $60 for visit."
• "The vets at this practice care more about lining their pockets than they do your pet as payment is upfront, payment plans non negotiable."
• "High way robbery $533.00 2 get a cat spayed eliminating flea dips is insane."
• "They're completely out of control with prices in the lowest income zip code in Philadelphia."
• "No payment plans available for those on a fixed or low income."
• "Over pricey for putting a very sick family pet down."
• "300 to put your cat down..they won't give you a quote over the phone if anyone wants to know..nice enough people but services are high..like everywhere."

Facility and Cleanliness

Pros:

• "The establishment is very clean and kept well."
• "The facility was clean."
• "Very clean, my dog is not good with other dogs on leash so they let us wait in an exam room."
• "The dwelling within the pet center was very clean and fresh, I really felt at ease."
• "The office was very accessible, the staff were professional, organized and the office itself was very clean."

Cons:

• "My only recommendation is cleanliness. I would recommend a professional cleaning service."
• "At the 1week check up they didn't even remove plastic around cat's neck."
• "A steep climb of stone steps leads up to the clinic entrance."
• "Not wheelchair accessible. Not easily accessible for people with physical disabilities."