Gold Coast Center for Veterinary Care Reviews Summary

Doctor's Performance

Pros:

• "Dr Blass is not only a highly skilled and knowledgeable doctor but what sets him apart is his depth of compassion an kindness."
• "Dr. Blass helped properly diagnose her and give her the best care."
• "Dr. Hunley spent almost 45 minutes on the phone with us during our consultation and answered every question and concern that we had."
• "Dr. Hunley and staff at Gold Coast were excellent!"
• "Dr. Kravitz and her team did an amazing job of putting the little guy back together."
• "Dr. Keith Blass is quiet confident and clear about his diagnose and treatment options."
• "The oncologist is wonderful. He truly cares about what is best for you and your animal."

Cons:

• "However it's a shame that we had the experience we did with Dr. Levy."
• "Dr. Rommer is one of the worst dr here."
• "Her primary concern was extracting as much money as possible from the clients."
• "However after experiencing the lack of professional behavior by this establishment, I wouldn't even trust them with my goldfish, let alone my dog."
• "She would not ask the Dr. to come back in to discuss the different proposed charges."
• "I had asked to speak with the Dr. and was told NO."
• "Every time I spoke to him he was impatient, rude and never made me feel like he cared about my dog at all."

Staff and Facility

Pros:

• "The facility is always so clean and all of the assistants are amazing!"
• "The facility was super clean and lovely, and having a dedicated parking lot made my experience so much easier."
• "And whenever we faced with pharmacy/prescription issues staff was beyond helpful."
• "I've only gone once. Staff is very nice and you can tell they care about your pet."
• "They were friendly, it was clean and most importantly the doctor was thoughtful thorough and compassionate."
• "I love the staff here very knowledgeable and caring."
• "All of the staff here is amazing and caring, and Journey honestly loved all of her visits."

Cons:

• "I went to VMCLI (HORRIBLE. DO NOT GO THERE) and was given a quick phone call pretty much telling me to say goodbye to my cat and to not even try."
• "Got a call back from a tech. They told me to bring her to my vet?"
• "The front desk person, Elise, couldn't be more unfriendly."
• "Do not go here. The registrar was rude and refused to answer our questions."
• "I was told NO by Samantha, who then left the room, and sent a different technician in to then tell us that they would no longer service our dogs because we questioned the pricing, and they were insulted."
• "When leaving, the technician Samantha also made a Nasty and snarky remark."
• "It is clear that Samantha was trying to cover up her screw ups, and told the Dr. false information about us and exaggerated the situation to the point where the Dr would not service us anymore."

Cost and Communication

Pros:

• "The consult was inexpensive, and Dr. Hunley gave me an idea of future costs regarding treatment plans, follow-ups, etc., for each scenario."
• "It was also much more affordable than I thought."
• "The staff is wonderful and the fees are reasonable."
• "They may be a bit pricey and a far distance but I would recommend this facility for sure!"
• "Everyone is so kind and I’m grateful that Gold Coast exists."
• "The Wonderful Staff were also extremely NICE and Welcoming."
• "The support staff is wonderful, the tech and front desk staff were kind and caring."

Cons:

• "In case anyone is researching cost for the melanoma vaccine, my initial invoice was broken down as $175 for the consultation, and $700 for the first shot, for a total of $875."
• "I am still confused how what was supposed to cost at most $560 for an ultrasound could add up to over $1000 due to their 'mandatory' consult fees and blood work."
• "The costs were unreasonable and far beyond what was customary for the services provided."
• "I have now discovered that this place is not only unprofessional, but also remarkably overpriced considering the same exact ultrasound and consult is costing me a total of $550."
• "Didn't have equipment needed to investigate, and wanted us to pay full price on everything to investigate."
• "There was a complete lack of follow-up from Dr. Gest after the procedure."
• "There was no communication from her office, and whenever we called, we were made to feel as if we were bothering them."

Overall Experience

Pros:

• "Because of the amazing care that our girl received, we got 14 more beautiful months with her."
• "I am heartbroken without my little guy & after almost a year of him being gone & missing him every single day, I thank this wonderful team for giving me more time with him."
• "Highly recommend!"
• "I would highly recommend."
• "I HIGHLY RECOMMEND this facility."
• "Is it expensive when your pet needs surgical treatment? Yes. Did Gold Coast ALSO provide excellent doctors, discussions about treatment AND options, plus daily reports and truly caring customer service as well? Absolutely!"
• "We are so appreciative of the care that we received, and it was truly worth every penny."

Cons:

• "Knee surgery didn't go right. Hugh lump on knee following surgery."
• "My dog got REALLY sick after the second treatment."
• "This was an utter waste of time and I highly recommend staying away from here."
• "Very nice facility but will never in a million yrs ever bring any animal here for any service of any kind."
• "Had the misfortune of choosing this place for my artificial insemination."
• "Explain to me how a 'specialty' veterinary clinic can do so little for a dog that is in such extremis."
• "I urge anyone seeking professional and caring veterinary services to consider alternative options."