"Staff and vets are very friendly, patient and professional."
"Dr. May, Alec, Mary and the front desk ladies were so gentle with him."
"The techs are also incredibly helpful and caring."
"Today’s vet tech Micah was AMAZING."
"Jeanette was so helpful both over the phone and in person."
"Dr Hurst and Dr May both really care about your pet, and will take the time to give any attention required."
"The staff (vet techs) are really caring, Dr. Hurst is awesome and helped me understand the things I can do to improve my pet's well-being and behavioral challenges."
Cons:
"Would like to see more effort put into offering a comfortable environment for me and my pets."
"We wanted them to truly apologize for not showing the professionalism we expected from them."
"For sure we will never return!"
"His nails were cut very slightly and unbalanced."
"their main desk and waiting area is a large empty space with no attention put on noise dampening."
Clinic Environment
Pros:
"The office is clean and vibrant and has fun atmosphere."
"You walk into an office that feels more like a spa then a clinical setting."
"Loved the warm atmosphere and the place was oh so clean."
"The office is always clean, as are the exam rooms."
"The office is clean and well organized."
"Spotless offices, affordable pricing."
"The office is very clean and so well organized. They have a seamless process."
Cons:
"We wish your office was closer to us (we're in Edgewater)."
Communication and Accessibility
Pros:
"ACO Is available via text, phone and PetDesk and ensures that Zoey is always seen expeditiously."
"They also make it super convenient to make appts or pick up meds and food through text messaging."
"Their communication is top notch! I’ve even received detailed emails and texts."
"The front desk staff is kind, patient and eager to help (which is rare these days)."
"The front desk always helps us get an appointment and always checks in after his visit."
"Everyone knows how to handle my difficult animals."
"The staff is also extremely helpful and customer-service oriented."
Cons:
"Office visits at ACO are over 30% less than at OAH."