Animal Care of Oradell Reviews Summary

Category: Animal hospital

Address: 2 Berkshire St, Oradell, NJ 07649, USA

Phone: +12014839900

Rating: 4.9
based on 147 reviews.

Staff and Service

Pros:

  • "Staff and vets are very friendly, patient and professional."
  • "Dr. May, Alec, Mary and the front desk ladies were so gentle with him."
  • "The techs are also incredibly helpful and caring."
  • "Today’s vet tech Micah was AMAZING."
  • "Jeanette was so helpful both over the phone and in person."
  • "Dr Hurst and Dr May both really care about your pet, and will take the time to give any attention required."
  • "The staff (vet techs) are really caring, Dr. Hurst is awesome and helped me understand the things I can do to improve my pet's well-being and behavioral challenges."

Cons:

  • "Would like to see more effort put into offering a comfortable environment for me and my pets."
  • "We wanted them to truly apologize for not showing the professionalism we expected from them."
  • "For sure we will never return!"
  • "His nails were cut very slightly and unbalanced."
  • "their main desk and waiting area is a large empty space with no attention put on noise dampening."

Clinic Environment

Pros:

  • "The office is clean and vibrant and has fun atmosphere."
  • "You walk into an office that feels more like a spa then a clinical setting."
  • "Loved the warm atmosphere and the place was oh so clean."
  • "The office is always clean, as are the exam rooms."
  • "The office is clean and well organized."
  • "Spotless offices, affordable pricing."
  • "The office is very clean and so well organized. They have a seamless process."

Cons:

  • "We wish your office was closer to us (we're in Edgewater)."

Communication and Accessibility

Pros:

  • "ACO Is available via text, phone and PetDesk and ensures that Zoey is always seen expeditiously."
  • "They also make it super convenient to make appts or pick up meds and food through text messaging."
  • "Their communication is top notch! I’ve even received detailed emails and texts."
  • "The front desk staff is kind, patient and eager to help (which is rare these days)."
  • "The front desk always helps us get an appointment and always checks in after his visit."
  • "Everyone knows how to handle my difficult animals."
  • "The staff is also extremely helpful and customer-service oriented."

Cons:

  • "Office visits at ACO are over 30% less than at OAH."

Thanks! Your review is awaiting moderation.