Hamilton Animal Care of the Lehigh Valley Reviews Summary

Customer Service

Pros:

• "Everybody is always so kind and helpful from start to finish."
• "The staff was very pleasant, kind, and easy to work with."
• "The entire staff from reception to nurses and doctors is always fantastic!"
• "The staff is all friendly, helpful, and understanding."
• "The front desk staff were very friendly."
• "I’ve never met nicer staff. They were so kind, caring and showed lots of love to my dog."
• "The staff is so caring and friendly."

Cons:

• "I asked how I was supposed to know that since I hadn't received any communication from their office?"
• "Their customer service is awful and they don’t try to make anything easier for you."
• "Was left on hold for 30 minutes getting through to them is nearly impossible."
• "They answer the phone straight with 'Thanks for calling the clinic hold.'"
• "Awful customer service."
• "The worst customer service of my life so overpriced not a single person cares about animals in that facility."
• "TL;DR place has the WORST customer service and only cares about money!"

Veterinary Care

Pros:

• "Dr. Sarah was amazing! Took her time and explained everything clearly to us about our dog and options available to resolve her condition."
• "Dr. Paradiso is so good with my dogs and takes her time explaining everything."
• "Exceptionally knowledgeable staff, kind courteous front office staff."
• "The doctors and nurses are so wonderful with them and you can tell they truly care about animals."
• "Dr. Hager and Vet tech were exemplary in their compassion and professionalism."
• "They always make sure my nervous pup feels comfortable and go above and beyond to make the experience as easy as possible for her."
• "The vets at Hamilton Animal Care have such a calm and caring demeanor that he was able to get through his visit fairly comfortably."

Cons:

• "They did absolutely nothing. They had no recommendations."
• "Absolutely awful experience. They don't care about the wellbeing of the dog."
• "The doctor was clearing in a hurry, had zero warmth toward my dog or the situation and did not sedate her before administering the euthanasia drug."
• "Unprofessional and only interested in money."
• "They have zero compassion, no advise for follow up, and clearly only care about dollar signs."
• "They only care about money and do not care about animals."
• "It is a shame that this is acceptable for the treatment of animals."

Facility

Pros:

• "The facility is clean and very professional in appearance as well."
• "Literally the prettiest/cleanest/most modern vet office I've ever seen."
• "From the moment I entered the building it’s beyond beautiful and clean inside and out."
• "Beautiful, bright, and very clean facility."
• "Very calming atmosphere/lobby and reasonable vet visit price."
• "This was our first time at the Tilgman office and we found it extremely organized, clean, and comfortable."
• "The building is very nice, spacious, and clean."

Cons:

• "They nickel and dime you and the place doesn’t even have a freaking fax machine to send records for prescriptions."
• "They also did not mention there is a premium when being seen on the weekend."
• "They kept our post-op dog unsupervised overnight without authorization."
• "They shifted me on hold 3 different times and told me that they will not release my records."
• "Horrible to deal with in regards to any prescriptions for dogs."
• "Scam Artists and thieves; masters of the bait and switch."
• "A contemptible greed fills their hearts."

Cost & Pricing

Pros:

• "They cared not just about cost but my dog... the price was 700.00 less than anyone else’s."
• "The prices [are] reasonable."
• "It was very affordable and the workers were very nice and did a great job."
• "Prices were also amazing compared to previous vets we've visited."
• "Also their prices seem to be a lot more fair than other offices around here, which is a breath of fresh air."
• "Upon checking out I was very pleased with the fair pricing."
• "Reasonable vet visit price."

Cons:

• "They will lie to your face and then charge you for it."
• "Their markup is ridiculous. I paid $48 for an antibiotic ointment and then realized I could have gotten the same medication online, without a prescription, for $23 or less."
• "With all of the options in the area please take your pets somewhere else, for their sake."
• "Almost all their procedures and cost of everything are double the cost of every other veterinarians office."
• "The practice has always seemed very expensive to me (compared to what other people say they pay at other clinics)... The cost of the 2 x-rays and the euthanasia was SO expensive it was shocking."
• "Just regular visits to Get vaccines were upwards of 200-300. Crazy."
• "We picked her up today and were also surprised with an extra $300 tacked on to the bill."

Communication & Responsiveness

Pros:

• "They called me when they were starting surgery, finished surgery and again before bed just to let me know how he was doing."
• "They also have a boarding side. We took our dog to boarding after her spaying and they kept in contact with us about her progress and how she was feeling."
• "Everybody has been so knowledgeable and kind."
• "They were able to get my pet in as a new patient the same day for an acute issue, were on time, friendly, efficient, and extremely knowledgeable."
• "They promptly got me in for my emergency and took such great care of us."
• "We were seen right away."
• "They handled it swiftly and with compassion and honesty."

Cons:

• "They tell me they cannot give us results until we pay an outstanding balance."
• "They tell me they cannot give us results until we pay an outstanding balance from a missed appointment."
• "I took my sick bunny there and they said it was best to do blood work to see what was happening with him or he was gonna die. Five days later my bunny was dead and they still never got the blood work back."
• "My husband called Saturday to get results and was told the doctor was not in Saturday so we wouldn't get them until Monday."
• "Called their office on Friday June 19 to discuss my dog's ineffective anxiety medication... Not hearing from anyone by Wednesday June 24, I called office again, was told same thing."
• "I'm only writing here because I didn't get a response from the clinic after calling and writing them about my recent experience."
• "They gave their best care to onyx."