White Maple Café Reviews Summary

Service

Pros:

• "Service was fast even for their brunch rush, they seemed professional and experienced on how to handle the brunch rush!"
• "Very impressed with their welcome, as they offer complementary popcorn and distilled/sparkling water, very unique other eateries."
• "The servers were very friendly and our food came out quick."
• "Service by Rob was friendly and efficient."
• "The service was friendly, patient as we were slow deciding but fast in delivery."
• "Our waiter was attentive and followed through with requests for additional silverware."
• "Servers were very friendly and attentive."

Cons:

• "It took forever for the waiters to even take our order."
• "It took five minutes for our waiter to even greet us despite being seated."
• "Server didn’t check on us at all and had to keep asking for refills on water."
• "Sat for 20 minutes today with no one filling our waters."
• "Our waiter who was pleasant enough when we sat down, never returned to our table to ask if we needed anything else to drink, etc."
• "I should have taken other reviews into consideration when they said the service is slow."
• "The service was disappointingly unwelcoming, creating a negative atmosphere that overshadowed any positive aspects of the visit."

Food Quality

Pros:

• "Loving the food and menu every time I go to White Maple!"
• "All dishes I've tried...very pleased."
• "The food blew our minds."
• "Ordered potato soup and chicken salad sandwich (both very tasty)."
• "The house-made spicy sausage on the Vermont Benny was very flavorful."
• "Food is excellent, cooked with fresh ingredients."
• "The food was seasoned and executed well."

Cons:

• "The egg whites were raw in some areas and I had to push it aside and not eat it."
• "Chicken salad sandwich was horrible. Please don’t order it."
• "Food was mediocre at best."
• "The food had absolutely no flavor."
• "Food when we finally received it was bland, overcooked and dry."
• "The Salmon Benny was kind of bland."
• "The pancakes were tasteless."

Ambiance

Pros:

• "From the moment I walked in, I was greeted with a warm and inviting atmosphere."
• "Server could not be nicer. Atmosphere was quaint."
• "The cafe itself is beautiful and the bathroom was clean."
• "Ambiance is nice."
• "The vibes are very cozy/glam and the overall experience was very nice."
• "Nice ambiance inside."
• "The atmosphere is inviting and beautifully yet simply decorated."

Cons:

• "There were flies everywhere, clearly an infestation."
• "There were gnats just papering the wall we were next to."
• "The awkward atmosphere made us not really want to come back anyway."
• "No words.... Guys please look into your kitchen and water bottle you serve."
• "The ambiance was immediately ruined by the booming music that seemed to be blasting from the kitchen."
• "I’ve heard yelling coming from the kitchen and servers coming out upset."
• "Many items are listed as gluten free and I told my server about my gluten allergy however I was given hash browns that were fried in a shared fryer."

Management and Staff

Pros:

• "Attentive service, friendly staff."
• "First off, the staff was outstandingly friendly. That enhanced the ambience."
• "The waiter was kind, upbeat, and answered my questions about the menu."
• "Service a big plus and it was also excellent..our waiter Jerard was knowledgeable all the menu items...no complaints here."
• "They have a kids menu, and they seem family friendly."
• "Arie was a wonderful and courteous host; He was genuinely the best waiter I’ve ever had and we will be returning; He made us feel welcomed and all the food and drinks were amazing."
• "They always have quick and prompt service, and they never have a wait for a table."

Cons:

• "Two waitresses were present and struggling to juggle the customers."
• "Well the Manager, Rob, was not only rude but completely disrespectful when we arrived."
• "Server didn’t check on us at all and had to keep asking for refills on water."
• "Since there was only one waiter, the coffee drinks we ordered took over 15 minutes and were incorrect at first."
• "Good food with lots of potential, but the server was definitely curt bordering rude, and seemed annoyed by the questions on food allergies."
• "Called three times to get a reservation for brunch for a large group. Each time I was told that the manager would contact me. No manager reached out."
• "I wish I was able to give them 0 stars service was horrible water cups smelled and coffee grind at the bottom of the cups."