Cranbury Animal Hospital Reviews Summary

Category: Animal hospital

Address: 2725 US-130, Cranbury, NJ 08512, USA

Phone: +16096555545

Rating: 4.4
based on 104 reviews.

Customer Service

Pros:

  • "The receptionists were super nice and understanding."
  • "Everyone was very nice starting with the front desk ladies."
  • "The staff is extremely welcoming and the atmosphere is always safe and comfortable."
  • "The staff is super nice, bunch of animal lovers."
  • "Everyone there is so helpful and kind and show my sweet pup such love and care."
  • "All the staff is so friendly and they make you feel welcome!"
  • "The staff took great care of processing information in time to USDA and promptly reported to us on getting the USDA approval for our Oscar to travel to India."

Cons:

  • "When the tech came out she was so rude she pretended to act like she didn’t know we were together."
  • "Avoid this “hospital” at all cost. This place is filled with Karens - the front desk staff, the nurse they are very unprofessional."
  • "Horrible place with rude people."
  • "The worst doctor, staff and the disgusting woman at the front is so rude."
  • "This is probably the worst vet hospital in the area."
  • "Run from this place!! The staff are rude, unprofessional and money hungry."
  • "Your communication skills are horrible."

Professionalism and Expertise

Pros:

  • "The doctor seemed very nice spent a lot of time talking to me about how well he handled aggressive dogs."
  • "They work with you to understand and comprehend the importance of all that is needed for your furbabies."
  • "The facility was clean and Dr. Mark was so kind and answered all of my new mommy questions he was very informative & kind."
  • "Great service from all the vet techs and receptionists, my rescue had a few issues, all were diagnosed quickly, and subsequently treated well."
  • "Both veterinarians are caring and effective communicators."
  • "Dr. Madzy & staff has been amazing, and always gives caring advice and recommendations."
  • "The Vet and assistant were professional, thorough, patient and took their time to address all her issues."

Cons:

  • "I was told by the Office Manager (not by a vet or technician) No! Our rules do not permit this!"
  • "The doctor seemed very nice spent a lot of time talking to me about how well he handled aggressive dogs. Well, that was not the case with my little shih tzu."
  • "So basically, the doctor at this hospital failed to see any sign of emergency in a kitten that would have died that same day, while wanting dozens of tests, when another hospital easily saw these signs."
  • "They brought in a number of Vets, push unnecessary testing, medications and delay proper treatment."
  • "This practice is very money oriented and unprofessional."
  • "They scheduled me with a different doctor every time I had an appointment."
  • "They didn't help fix my dogs skin issues and recommended 'experimenting' with expensive medications that had no guarantee of fixing my dog."

Facility and Accessibility

Pros:

  • "The facility was clean and Dr. Mark was so kind and answered all of my new mommy questions he was very informative & kind."
  • "We called them for an emergency vet visit, and they got us in 2 hours later on the same day!"
  • "They have state of the art equipment."

Cons:

  • "The exam room is a small, windowless, claustrophobic cube with one door in and one door out that leads into a long and narrow hallway."
  • "Forget the fact that the building needs upgrades."
  • "To the person complaining about small rooms, they aren’t that small (over exaggerate much?) it’s not a resort."

Cost and Financial Policies

Pros:

  • "I like that you are quoted for services/products first, which is great."
  • "They give you the cost upfront, so there are no surprises."
  • "They let you know the charges up front."

Cons:

  • "I felt that the cost for activated charcoal and emergency checkup was a bit much."
  • "You charged 2G for the catheterization and you asked for 2G more for surgery."
  • "First they shamed me for how thin she was and after a quick diagnosis they presented me with a total cost of 850.00 for a Parvo test, parasite test, blood test, fluids and xrays."
  • "One of the doctors saw something come up in a urine test and recommended a follow up with a urine culture and a blood test... She then rushed me into a payment, totaling $320+."
  • "They have many unskilled staff which is contributing to their overheads. Which is why their meds are highly marked up, this place is an absolute scam."
  • "Cranbury Animal Hospital is overcharging customers for services that are not needed to benefit his pocket."

Compassion and Care

Pros:

  • "If you are looking for a great place where your pet will receive excellent care, seek no further!"
  • "They are so caring and compassionate."
  • "They are kind, knowledgeable, helpful and have a true genuine passion for animals."
  • "The staff and vets clearly love animals (not always the case, ironically) and are super kind and accommodating."
  • "The technicians and assistants are helpful and the doctors are knowledgeable and always have your pet's best interests at heart."
  • "Everyone was very kind and clearly cared for animals."
  • "The veterinarian showed real concern for my cat’s wellbeing."

Cons:

  • "I feel that this hospital showed little care or concern for my pets unexpected passing."
  • "Brought our cat in for a minor procedure, was told at 7:30 PM he was 'awake and well' from the procedure. Got a call at 8:30 AM, cat did not make it through the night."
  • "They also informed us that we are not welcome there and turned away helping a sick puppy."
  • "Dr Rafla starts yelling at me again."
  • "They sent my 8 month only lab home with over 30 staples and an extremely large incision for just a standard spay."

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