"The receptionists were super nice and understanding."
"Everyone was very nice starting with the front desk ladies."
"The staff is extremely welcoming and the atmosphere is always safe and comfortable."
"The staff is super nice, bunch of animal lovers."
"Everyone there is so helpful and kind and show my sweet pup such love and care."
"All the staff is so friendly and they make you feel welcome!"
"The staff took great care of processing information in time to USDA and promptly reported to us on getting the USDA approval for our Oscar to travel to India."
Cons:
"When the tech came out she was so rude she pretended to act like she didn’t know we were together."
"Avoid this “hospital” at all cost. This place is filled with Karens - the front desk staff, the nurse they are very unprofessional."
"Horrible place with rude people."
"The worst doctor, staff and the disgusting woman at the front is so rude."
"This is probably the worst vet hospital in the area."
"Run from this place!! The staff are rude, unprofessional and money hungry."
"Your communication skills are horrible."
Professionalism and Expertise
Pros:
"The doctor seemed very nice spent a lot of time talking to me about how well he handled aggressive dogs."
"They work with you to understand and comprehend the importance of all that is needed for your furbabies."
"The facility was clean and Dr. Mark was so kind and answered all of my new mommy questions he was very informative & kind."
"Great service from all the vet techs and receptionists, my rescue had a few issues, all were diagnosed quickly, and subsequently treated well."
"Both veterinarians are caring and effective communicators."
"Dr. Madzy & staff has been amazing, and always gives caring advice and recommendations."
"The Vet and assistant were professional, thorough, patient and took their time to address all her issues."
Cons:
"I was told by the Office Manager (not by a vet or technician) No! Our rules do not permit this!"
"The doctor seemed very nice spent a lot of time talking to me about how well he handled aggressive dogs. Well, that was not the case with my little shih tzu."
"So basically, the doctor at this hospital failed to see any sign of emergency in a kitten that would have died that same day, while wanting dozens of tests, when another hospital easily saw these signs."
"They brought in a number of Vets, push unnecessary testing, medications and delay proper treatment."
"This practice is very money oriented and unprofessional."
"They scheduled me with a different doctor every time I had an appointment."
"They didn't help fix my dogs skin issues and recommended 'experimenting' with expensive medications that had no guarantee of fixing my dog."
Facility and Accessibility
Pros:
"The facility was clean and Dr. Mark was so kind and answered all of my new mommy questions he was very informative & kind."
"We called them for an emergency vet visit, and they got us in 2 hours later on the same day!"
"They have state of the art equipment."
Cons:
"The exam room is a small, windowless, claustrophobic cube with one door in and one door out that leads into a long and narrow hallway."
"Forget the fact that the building needs upgrades."
"To the person complaining about small rooms, they aren’t that small (over exaggerate much?) it’s not a resort."
Cost and Financial Policies
Pros:
"I like that you are quoted for services/products first, which is great."
"They give you the cost upfront, so there are no surprises."
"They let you know the charges up front."
Cons:
"I felt that the cost for activated charcoal and emergency checkup was a bit much."
"You charged 2G for the catheterization and you asked for 2G more for surgery."
"First they shamed me for how thin she was and after a quick diagnosis they presented me with a total cost of 850.00 for a Parvo test, parasite test, blood test, fluids and xrays."
"One of the doctors saw something come up in a urine test and recommended a follow up with a urine culture and a blood test... She then rushed me into a payment, totaling $320+."
"They have many unskilled staff which is contributing to their overheads. Which is why their meds are highly marked up, this place is an absolute scam."
"Cranbury Animal Hospital is overcharging customers for services that are not needed to benefit his pocket."
Compassion and Care
Pros:
"If you are looking for a great place where your pet will receive excellent care, seek no further!"
"They are so caring and compassionate."
"They are kind, knowledgeable, helpful and have a true genuine passion for animals."
"The staff and vets clearly love animals (not always the case, ironically) and are super kind and accommodating."
"The technicians and assistants are helpful and the doctors are knowledgeable and always have your pet's best interests at heart."
"Everyone was very kind and clearly cared for animals."
"The veterinarian showed real concern for my cat’s wellbeing."
Cons:
"I feel that this hospital showed little care or concern for my pets unexpected passing."
"Brought our cat in for a minor procedure, was told at 7:30 PM he was 'awake and well' from the procedure. Got a call at 8:30 AM, cat did not make it through the night."
"They also informed us that we are not welcome there and turned away helping a sick puppy."
"Dr Rafla starts yelling at me again."
"They sent my 8 month only lab home with over 30 staples and an extremely large incision for just a standard spay."