Blackwood Animal Hospital Reviews Summary

Staff and Service

Pros:

• "Everyone here is so helpful and the doctors really care about their patients."
• "The staff here becomes family. They will love and care for your family pet like their own."
• "Lisa is best i always ask to talk to her she has worked there as long as my family has gone there."
• "The doctors are amazing and the front desk staff is fantastic."
• "Best care ever. Very compassionate AND professional Doctors and staff."
• "The team is so wonderful, caring and helpful."
• "They always go above and beyond for my pets."

Cons:

• "The front desk is seriously lacking any sort of compassion and professionalism."
• "They refused to help her or us."
• "After spending well over $1000.00 dollars and lots of office visits and phone consultations my dog was TOTALLY MIS-DIAGNOSED by Dr. Euhler."
• "The front desk ladies are miserable and rude."
• "All they care about his MONEY! There is very little compassion for the animals."
• "The office staff has slowly been going down hill."
• "Some of the meanest people I have ever had the displeasure of interacting with."

Facility and Accessibility

Pros:

• "The outside and inside was well maintained."
• "Very clean the staff was nice and very understanding."
• "Their new facility is fantastic."

Cons:

• "I am unable to see the sign from the street until I'm right up on the driveway."
• "The waiting area reaks of urine and my cat becomes very unnerved sitting amoungst barking dogs since there are not separate waiting areas."
• "The waiting area, at 7am, was disgustingly dirty."

Cost and Pricing

Pros:

• "Prices are fair and out cat was not scared and seemed to like the vet."
• "The price structure is modest also!"
• "Only $40 for the office visit!!"
• "Bill was reasonable/affordable."

Cons:

• "After the procedure was complete, the vet office said the cost was now 560."
• "Gave incorrect price over phone. Most expensive medicine."
• "They are only interested in price gouging you and using your pet's sickness to force you to over pay."
• "Wait times are too long any more. Staffing issues. VERY expensive."

Communication and Follow-up

Pros:

• "Updated... 1 hr after thus post, the office manager called on her day off and was awesome, I'm once again a happy customer!"
• "They were very kind to us and gave us our options and walked us through what we had to do."

Cons:

• "It’s May 12 and STILL no call from Joe."
• "I never received that call."
• "Now, if you want your pet's practice to follow up with you in any way at all... That's another story."
• "The front desk is horrible. Has been for years. When you call you are immediately put on hold."

Professionalism and Expertise

Pros:

• "The vet (sorry but I don't have his name but he had a beard) was terrific."
• "The most caring doctors and technicians, in addition to the receptionists who are very pleasant, very professional, and they really love their 4 leggings patients!"
• "Vet we saw was very patient and understanding and took his time with us."
• "The doctor was friendly and professional."
• "Dr Chris Caserta is the best! She keeps my 120 llb dog calm thru the whole experience, very good with animals!"
• "Dr. Tara Duffy is her vet and I highly recommend her for her interest, patience, honesty, and all around animal lover!"
• "The vet seeing my puppy was very knowledgeable and kind to my dog."

Cons:

• "I used to take my parakeet there but the doctor who took care of birds isn't there anymore."
• "I hate to say this but I think I may have put my little buddy to sleep way to early, as per the vet's opinion."
• "The dog didn't have Diabetes Insipidus nor did he have a Stomach Disorder. He had CANCER."
• "Had they given me a list of symptoms to check off-like I saw on the internet, we would of been closer to the truth."
• "I wouldn't rate this practice any star at all, you had me spend a lot of money and you had no clue what was wrong with the dog."
• "An unknown, unnamed Vet disregarded my concerns with my baby girls, infected, 21staple abdomen wound busting open at the seems until she needed emergency surgery."
• "Once we got into the exam room the vet took 1 look in her paused and told me she had mouth cancer and there was nothing I could do but put her down."