Valley Veterinary Hospital Reviews Summary

Professionalism and Expertise

Pros:

• "Dr. Morkos and his team are top notch, very professional and experienced at what they do."
• "Always enjoy Dr. Stack and Dr Johnson. Courteous, knowledgeable, caring and fun."
• "Each veterinarian we have met with spends a lot of time listening to us, making our dog feel at ease and we always walk out with a solution."
• "Both Dr Stack and Dr Johnson are skilled diagnosticians who really care about their animals and their owners."
• "Dr. Stack's years of experience have proved invaluable in so many ways."
• "Dr. Stack was professional, thorough, and he had a great sense of humor!"
• "Dr. Stack is so compassionate. He really cares about his patients and takes a very reasonable and measured approach when it comes to intervention."

Cons:

• "Your office is disgusting and filthy."
• "I am a dog sitter and many of my clients have gone to this office and they have been misdiagnosed."
• "For regular check ups Valley Vet is fine but in relation to a ‘condition’ my experience was not great."
• "They leave dogs outside barking and crying all day long even in the heat."
• "This place is so bad, they never updated my pets vaccine records."
• "While we have had good experience for years not sure what happened today. Had an appointment... After 10 minutes after appointment time and still no one picking up we went to door to check-in but door locked... Back to car continue calls and finally they pick up saying room almost ready. We'll 20 minutes later sitting completely drenched in car and room still not free and again no response on phone we had enough and went home."
• "Every time I went here I was told that my cat was going to die."

Customer Service

Pros:

• "We have been clients for decades, and couldn't be more pleased with the care we have received over the years."
• "The staff was extremely patient with a first time cat owner and answered all of my questions."
• "Easy to get an appointment. Office staff is friendly and efficient."
• "Everyone at the valley veterinary hospital was very nice and helpful."
• "What a friendly staff there, and my newly rescued Siberian Husky/Hound mix was at ease with the whole vet visit experience."
• "All the staff members are kind and treat the animals so gently."
• "The staff here is great, they take the time to answer all your questions, give helpful tips and explain everything to you in detail."

Cons:

• "How do you tell me one thing over the phone to expect to pay but then all of a sudden you hit me with extra prices."
• "I went off when I saw the invoice which was things I didn’t want to do and something he gave him via his month on it."
• "Dr. Stack's office sold me Sentinel for a 50-100 lb. dog. My dog is 11 lbs. I discovered this when I went in for a refill 6 months later."
• "I’m in the process of searching for a second opinion."

Affordability and Value

Pros:

• "Dr. Stack's charges are reasonable too, he doesn't charge like his patients are people, as many other vets do in the area."
• "They are extremely reasonably priced, and in times of major needs, they always give you a break."
• "He has also managed to keep his services affordable."
• "They worked with my budget which I'm really grateful for."
• "Always helpful, humane and reasonable about prices."
• "It’s very hard to find vet that not trying to rip you off BUT this was never the case with them!!"
• "Dr. Stack is the best vet we have ever had: smart, efficient, completely fair in his pricing and never does tests just to do them."

Cons:

• "sold me some incredibly expensive “prescription” food without ever telling me the price or doing any sort of exam on my cat."

Compassion and Care

Pros:

• "Love Dr. Stack, always there to help us with our animal family members, during good times and bad...great diagnostician."
• "There are probably a lot of good enough veterinarians but very few - I've found - who actually love animals."
• "We can not say enough wonderful things of the doctors and staff at this veterinary hospital."
• "Dr. Stack always gives them his personal attention and the best care there is!"
• "Love Dr. Stack and his staff. They really care about the animals in their care."
• "It NEVER feels like a business. Rather, it reflects the reality that, first and foremost, Dr. Stack and his staff truly love animals."
• "The staff is so wonderful and I have total confidence in Dr. Stack and Dr. Johnson."

Cons:

• "Unfortunately, we all have to deal with end of life situations. Dr. Stack and the staff are outstanding, compassionate, and truly mourn with you."