Address: 269 Springfield Ave, Berkeley Heights, NJ 07922, USA
Phone: +19084640023
Rating: 4.6
based on 124 reviews.
Staff and Service
Pros:
"The staff have been helpful, friendly and very informative."
"Dr. Marmur takes the time to have a conversation, follow up and has even seen us past business hours!"
"Everyone was very professional and treated my ferret with lots of love."
"The staff work work at Berkeley Animal Hospital are great. Friendly, but most of all, caring."
"The staff is informative and very caring."
"The staff was wonderful with us! They answered questions and provided support."
"The entire staff is so friendly!"
Cons:
"Veterinary pricing is already extremely predatory."
"Your new administration is wrapping the public with fees and misleading upgrade to the animals care."
"Very unclear pricing practices and unhelpful staff."
"Their vets perform procedures without consent from the dog owners, their staff is a revolving door, so there’s no consistency with information."
"They don’t respond to questions in a timely manner and double bill you for procedures."
"The lady who answered my call couldn't sound more indifferent, and did not seem to care about my requests."
"And the vets say they’ll call you to discuss different ongoing issues, but often fail to follow up."
Appointments and Accessibility
Pros:
"I reached out and was able to get an appointment same day."
"Making an appointment over the phone was quick and easy."
"I emailed my appointment request (including a photo of what was wrong with my dog) within 2 hours I had an answer and an appointment for the business day."
"We just adopted a rescue dog, and were able to get an appointment quickly."
"I was able to get a same day appointment for our first visit (with one dog to start), which was great."
"I called for a last minute appointment for one of my foster cats right before the storm. They fit us in and got her medication the same day."
"I’ve been taking my cats here for 4 years now and every experience is great! I 100% trust them with my pets."
Cons:
"This is literally the 4th time I've come and they are late for the appointment."
"When we arrived, we waited almost 40 min."
"You shouldn't have to wait this long times EVERY TIME."
"I just called with a minor emergency - receptionist said I should bring the cat somewhere else as if she needed some type of surgery for her injury that they would not be able to do it for over a month as they are very busy."
"This proactive also have not communicated that they operate as 'curb' only - and having travelled with a taxi for 40min I had to wait outdoors in the cold weather for over an hour and a half."
"It has been 9 days since the RingWarm PCR Test was taken and I still cannot get the result."
"I was surprised when I brought my dog in for her scheduled physical tonight, after having positive experiences before! She was due for her exam and two shots! An attendant came and got my dog, asked a few questions and said that after the exam, the doctor would either come out to speak with me or call, this time she did neither, instead some assistant came out to bully, insult and upset me."
Quality of Care
Pros:
"Dr. Murmur instilled confidence immediately and explains medical diagnosis so they are easily understood."
"Dr. Shendell treated my pet as if it was her own. Her compassion and patience knowing her patient is in a stressful environment doesn’t go unnoticed."
"Dr. Horn, Dr. Marmur, and staff are absolutely fantastic!"
"Dr. Seltzer was spot on. She gave her a prescription allergy medication and recommended a soothing shampoo."
"Dr. Seltzer is terrific and listens to you and doesn’t rush your dog’s exam and answers all of your questions."
"Dr. Seltzer is patient and knowledgeable and just provides the best care and advice."
"Dr. Weiner was caring and knowledgeable and got test results back to me ASAP even though he wasn't in the office for 3 more days."
Cons:
"They took an X-ray of her and they couldn’t even tell me her ribs were broken."
"Both pets have had their lives jeopardized by simply poor medical care."
"They made us take a very expensive test for two times just for getting money."
"They do not explain what they are charging you (And why) before doing so."
"I took my dog in on November 3rd for a dental and to have 4 growths removed and tested while he was under... It was supposed to be removed and they forgot about it."
"For years my cat has been having untreated asthma attacks because this office is too inexperienced to diagnose and recognize it."
"What we had wished to be a peaceful, humane ending for a very sick cat became a very painful, inhumane experience."
Value and Pricing
Pros:
"We love his easy going nature, and how he didn't nickel and dime us for everything."
"The prices are reasonable and the most important thing is that they honestly care about your pet."
"They give a detailed receipt and are very forthcoming about any charges you may incur before treatment which is super appreciated."
"As far as pricing, it is very comparable and competitive to other practices."
"We decided to get their puppy package which is a great deal."
"He didn't charge me for this visit, because literally all he did was take a look, and put some ointment on it."
"Dr. Marmur and the wonderful ladies that work at Berkley Heights Animal Hospital truly go above and beyond."
Cons:
"How sad that they have to take it this far, misleading people into paying for unnecessary tests at every yearly check up?"
"When Dr. Marmur sold and the new guy took over the prices went up and it became more ‘corporate’ and ‘business is business’."
"They charged me about $220 just for the pre op appointment and another $535 for the actual spay."
"This place has also tricked me to chose them with the First Visit Free advertisement - after the visit they still charged me 470 for the examination."
"Was told to bring her back for a few more tests and was then charged another 600 for no real answers."