"The staff and Doctors at Alburtis Animal Hospital are consummate professionals."
"They're always accommodating & do a great job."
"The entire staff at Alburtis Animal Hospital is exceptional."
"The staff did its best to accommodate us. Everyone was efficient, professional and caring."
"The staff is so kind and friendly and Dr Smith is unmatched on his professionalism."
"The staff is very professional & so nice & I love that it is a small practice -- I feel that our pup was given such personal attention."
"The tech who has the German short-haired pointers delivered AWESOME customer service."
Cons:
"No one called me to check on Cava after her records were sent back to them with the emergency surgery."
"Their ability to get pets in for a medical problem can take over a week now."
"I tried to talk to the person in charge but they didn’t answer the call at all. So rude and bad!"
"The staff is rude over the phone, specifically, rude to me when I had an emergency with my pet."
"We were never permitted to speak with a vet, only an office manager who showed no empathy and admitted that they could perform the surgery but were 'too busy'."
"The worst and horrible experience. I called to make an appointment for my puppy and waited for 5 minutes because they said ‘hold’."
"There practice manager becomes automatically defensive the minute she calls you."
Doctors and Medical Care
Pros:
"Dr. Borelli is very attentive and will explain any and all concerns in great detail."
"Dr. Smith's exam of my cat was extremely thorough."
"Dr. Wegner...he's been wonderful with our dog...he even got on the floor with him to assess him... he was good at informing us...patient."
"Dr Smith and his staff are so wonderful! Besides being an extraordinary physician, Dr Smith is so kind and compassionate towards our furry family member."
"Dr Smith truly cares about the health of our pet more than the money."
"Dr Borelli gave a very good exam to my precious boy Tristan and was very interested in learning about his history and issues."
"Dr. Klemp was very thorough examining Kimber."
Cons:
"Think twice ESPECIALLY if they're going off their ultrasound equipment!"
"Be careful what you ask for with some of these vets, because you can be taken advantage of."
"Turns out I did make a mistake in having these vaccines administered (all at once) because my dog already has what he needs according to my other vet and they don't over vaccinate or over medicate."
"This place is about making money and NOT about the care of your animal."
"I was NOT sent to an emergency vet I was sent home to find a reproductive specialist with the Doctors main concern being GI."
"I suppose if you want to blow $200-$300 per year on 'well visits' this may be an appropriate vet, however, if you expect people who actually care about the life and death of your pet, go elsewhere."
"If you are still willing to try them out, also be willing to wait weeks before getting in to see a doctor."
Facility and Accessibility
Pros:
"The animal hospital is clean and parking is easy."
"The facility was clean and updated."
"Alburtis Animal Hospital is currently doing renovations to their office."
"For years, Alburtis Animal Hospital seems to be the only vet office who will take in my animals on short notice or provide any type of last minute help if we need it."
"They fit us in for an appointment the next day, and they took such great care of Squirt."
"They gave us an appointment 90 minutes later."
"I called and within 10 minutes I was in their office."
Cons:
"A bit too expensive for my liking."
"Their ability to get pets in for a medical problem can take over a week now even when they're currently treating the dog and the vets rarely get on the phone with you to talk anymore."
"Is it because I am a second citizen here and English is not my first language?"
Compassion and Care
Pros:
"They truly love animals."
"Very caring and believes in preventive measures."
"Great staff and doctors who are always friendly, kind, compassionate and take the time to care."
"We love Alburtis Animal hospital!! We recently had to put my husband’s retired military dog, Loeka, down... From finish to start we truly felt the compassion in every single employee’s heart."
"They treated Sonny - and us - with care and compassion."
"Filled with caring and kind staff - who go the extra mile to ensure you and your pet are priority."
"The staff has also been very helpful and caring when we have had to call for any type of emergency or needs."
Cons:
"I was offered the 6 month supply of Simparica Trio for $200 but I elected to go for the 1 tablet just to try. I wound up dropping it in the street where I parked on the side."