Allentown Animal Clinic Reviews Summary

Customer Service

Pros:

• "They are also great at just offering some advice over the phone anytime we call with a concern."
• "Very good customer service. Quick, professional, and keep customers well informed."
• "The staff is prompt, friendly, caring, empathetic, and quite knowledgeable."
• "Everyone was just so friendly and caring."
• "Staff was very friendly."
• "Friendly staff and efficient service."
• "The staff is so friendly and welcoming and they know what they are doing when it comes to taking care of your animals."

Cons:

• "The whole ordeal was a huge disappointment."
• "Zero empathy."
• "Customer service is terrible."
• "We will be finding a new vet, we have been coming here years, its ashame."
• "Your customer service is horrible and you lack support, sympathy and over all professionalism."
• "However, front desk staff is not friendly and sometimes downright rude."
• "Horrible. Absolutely horrible. The miscommunication and misleading information from this place is unbelievable."

Staff and Veterinarians

Pros:

• "The doctors and staff here are knowledgeable, friendly, and helpful."
• "All of the staff were friendly, knowledgeable, helpful, and informative."
• "The staff and doctors are very professional and knowledgeable."
• "The vets and techs are very caring with your pet, and the office staff are very helpful."
• "The assistant and doctor were very friendly and helpful."
• "Dr. Sawickij and her team were amazing."
• "The Dr.'s & staff were AMAZING!!!"

Cons:

• "That's when sick and twisted dr lora mengle got on the phone and acted in the WORST non-doctor way I have ever seen ANY health care provider act."
• "All of the medications prescribed for my parents were completely useless and costly."
• "Would give 0 stars if I could. They didn't care about my bird at all, just the money."
• "The vet clearly was hurting my feather baby as he was checking her, never had that with her previous vet."
• "They almost killed my dog with oversedation!"
• "They didn't care about my bird at all, just the money."
• "Tried, repeatedly, to talk us into an expensive and painful surgery for our cat that was responding to medication."

Cost and Pricing

Pros:

• "They don't charge an arm and a leg but they also aren't cheap either - They're reasonable."
• "Yet the fees are reasonably priced."
• "Not only was Allentown Animal Clinic reasonable, the final fee was better than what was initially quoted."
• "Fees for services are certainly fair and they offer some extended hours to accommodate most schedules."
• "All round a great practice and they don't price gouge you either!"
• "They gave me a break down of all the pricing before I proceeded with anything."
• "I don’t mind paying more for quality care."

Cons:

• "The bill came back a little pricey I think I over payed for blood work."
• "They welcome you friendly and smile then when you check out they overpriced everything."
• "This clinic is also more expensive."
• "Medication is double price compared to pet smart."
• "Every thing double price."
• "They're good, but EXPENSIVE."
• "Vaccine prices are double than what it should be."

Appointment and Accessibility

Pros:

• "You have to call the clinic when you park and they don't take too long to come out."
• "They rescheduled us for 6:30 p.m. the same day."
• "Was able to get in next day."
• "They're also great about scheduling appointments especially if it's an emergency."
• "They offer some extended hours to accommodate most schedules."
• "I got an appointment within 2 hours."
• "They were able to get me in the next day with no issues."

Cons:

• "We had a 1:30 apt, I left work early, was a block away when we received a call at 1:20 canceling our appointment because of an 'emergency'."
• "Countless phone calls ended up in failure because most vets don’t take birds or any exotic animals."
• "We were hung up on. Stellar customer service here. Spend your money wisely somewhere else."
• "But to be dismissed and feel like they only care about how they can get more money from me? Not worth the cost."
• "They wouldn't even bring my dog back out to me when I told them nvm about the exam."
• "Why have a form online that takes time to 1) fill out and 2) wait for a reply, if it's not feasible to schedule over email."
• "They charged me $70 for a visit and told me there was no availability for two weeks."