"You get personalized care, and the staff and doctors are so thorough and professional."
"The techs are knowledgable and caring."
"Dr. Moore is awesome. She carefully explained everything before the surgery and called to check in several times after."
"Dr. Halloran and Elisa were very understanding, compassionate, and professional."
"The staff and Dr. Megan Moore showed such empathy and passion toward Jack especially with his eye injury."
"The entire staff from reception to medical staff were warm, friendly, caring and knowledgeable."
"The staff members both behind the desk and in the exam rooms are compassionate, friendly, and patient."
Cons:
"Dr Rachel Black poisoned my beloved cat... she can’t keep food down."
"This place is the worst! They claim they know German Shepherds, but anyone that knows German Shepherds would be familiar with EPI! They had to look it up!"
"They never tested her for EPI, even though her symptoms were of a gastrointestinal issue."
"When I first got there, they displayed unprofessional behavior by talking about me while I was in the exam room."
"Completely unprepared for any emergency."
Facility
Pros:
"The building is extremely clean, nicely decorated, and very welcoming for both pets and humans!"
"Arriving at the vet for the first time, I was pleasantly surprised by the facility. Which was warm and inviting."
"Bergen County Veterinary Center is an excellent, clean facility with a very caring and professional staff."
"The facility is beautiful and clean, easy to get to, and with plenty of parking."
"The facility is immaculate and nicely designed."
"The new facility is immaculate and beautiful."
"Their Center is absolutely beautiful! The décor is fantastic."
Cons:
"Why would anyone choose to go to this facility?"
Customer Service
Pros:
"She called me to explain all the lab results and what further steps we will take to ensure his wellness."
"The service and care at Bergen County Veterinary is exceptional! They are very detailed and responsive."
"The office staff is friendly and accommodating."
"Everyone there is super friendly (but not fake) and easy to talk to."
"The women at the front desk are very responsive and sweet and go above and beyond to make sure you and your pet are taken care of."
"Everyone is so nice and helpful and made being a first time dog owner much easier."
"James is fabulous as well. He always answers all my texts and emails when I have silly questions as a first time dog owner."
Cons:
"It's been near 2 months to receive another test result. The staff cannot tell me yes or no that the blood drawn was indeed sent out for tests."
"Our beagle Savannah received care at BCVC before we adopted her from Real Dog Rescue in April and she is fine, however, we have been trying to get her hospital and immunization records since that time and have not been able to obtain them."
"However, after multiple messages were left, someone should have called us to let us know."
"By the day of appointment they told me that I am not at their system and they don’t have a usda certified doctor available."
"After two days and several calls they did not email me the results."
"It caused a lot of problems as now I need to change my tickets because of that."
"Cancelled my cat’s surgery and never let us know."
Professionalism
Pros:
"Dr. Shiffman took the time to listen and discuss all of his needs for his wellness care."
"The staff was unbelievably welcoming as well as the Doctor."
"Dr. Shiffman is the best, you can tell she loves each animal she cares for."
"Dr. Shiffman is a caring, compassionate and wise veterinarian."
"Dr. Shiffman expertly diagnosed our dog's knee issue that was confirmed by a veterinary orthopedist."
"Dr. Jill I have someone who most definitely puts the health and safety of the pet first."
"Dr. Shiffman, the Vet techs and the staff were very friendly, the facility is clean, and spacious."
Cons:
"I took my hamster here a few months ago. They took two looks at her and said she was fine. She died a few weeks later of kidney disease."
"She wasn't afraid of him and she basically was able to show him, in a very non-aggressive but firm way, that his bs won't be tolerated here."