The Animal center LI Reviews Summary

Staff and Service

Pros:

• "The rest of the team was able to explain everything to my husband and I very clearly and we were able to make our next appointment the same day thanks to their flexible schedule."
• "Everyone is so nice, caring I feel like I am at home when I am there."
• "The staff here at the animal center are really something special. Their dedication and love for what they do is so evident in how they treat their patients."
• "All friendly and courteous! Monique has done an amazing job!"
• "Each member of the staff is warm and friendly."
• "Great people and friendly."
• "Staff at front desk are also sweet and accommodating as well as the techs."

Cons:

• "This place is a total SCAM. Completely mishandled my dogs situation and now the dog is 50x more sick."
• "Waited in my car for over an hour. Can't go in with my new puppy."
• "They seem to always be running behind."
• "The person who answered the phone was rude."
• "This place is mess there are so rude the secretary are very attitudes."
• "Horrible staff."
• "The 'kids' who work behind the front desk are unorganized and rude."

Veterinarians

Pros:

• "Today we took Charley to see Dr. Pat as recommended by other friends. He approached Charley with such care and compassion."
• "Dr. Baffa is a wonderful vet and cares deeply for animals."
• "Dr.Miller is a very good doctor, he found their problem right away."
• "I love the vet Alexis. She is very helpful especially with new dog owners."
• "Dr.Baffa is great cares about all the animals that come through there."
• "Dr. Pat is one of the best!! I’ve had many pleasurable experiences with him and he’s taken great care of all of my dogs!"
• "Vet Patrick Lanzarone is honest, respectful of your thoughts and concerns for your pet and is not pushy like other vets regarding vaccines or medications."

Cons:

• "Dr. Miller now spent less time with each patient, we began to feel rushed through."
• "However, the real disappointment came during the appointment with Dr. Pat. Unlike Dr. Ryan's compassionate and thorough approach, Dr. Pat seemed disinterested and inattentive."
• "The only thing this place cares about is money and Dr. Pat is the worst of them all."
• "Dr. Pat had only seen interested in running up the bill and showing me more products that I don't need... especially a product that comes with a warning label that my dog can choke from it."
• "We were not able to speak with ANY DOCTOR the entire time our puppy was hospitalized, constantly being told that 'the doctor is not in today, call again next week.'"
• "When questioning Miller about his method of treatment he got very offensive."
• "Not uncommon to be yelled at by the male vet when he doesn't understand something you said."

Facility and Operations

Pros:

• "The Place is fairly clean. You can smell animals and bleach in the place."
• "They are there 7 days a week."
• "Our rescue recently started using The Animal Center and I was visibly impressed! It's like a well oiled machine everything from start to finish runs so smoothly...Very little waiting time and everyone has a job to do and does it efficiently!"
• "The office is very disorganized. Dr. Pat is very nice, but was unprepared for my visit on multiple occasions."
• "The staff at The Animal Center was so friendly and organized."
• "The office is busy, but each member of the staff is warm and friendly."
• "Parking is horrible."

Cons:

• "A little old, but I guess they could do the job."
• "The Animal Wellness Center has turned into a money robbing center and has lost the charm it had in the beginning."
• "This is the 6th time I waited at least 40 mins or longer and this is the last time I am going here."
• "Bills are unclear, they rush you, you can't go in, you deal with the techs and front end people more than the doctors."
• "Dr. Miller has also had his license suspended in the past."
• "Place is a mad house. Appointment was at 11am... no parking and only standing room only inside the place."
• "Waited 90 minutes plus 30 minutes after, the 3 time I've needed to go."

Cost and Billing

Pros:

• "They do price match with 1800 petmeds and other cheap online meds—which is great."
• "Dr. Pat and his staff ARE those people. He puts the animal AHEAD of the price tag!"
• "Their fees are quite reasonable, especially considering the country-club feel of other vets in the area."
• "It was NEVER about money! they treated me SO fairly. They just care and it shows."
• "I also started ordering the preventatives directly from them and got a coupon from the front office, how nice is that!"
• "Dr. Baffa recommended a fantastic neurosurgeon."
• "Dr Baffa is one of the most caring and sincere veterinarian's I have ever met."

Cons:

• "We'll do these astronomically high priced tests and charge you."
• "From what we were told they only charged half the regular market price for the vaccines. We found out later on that is not true."
• "The Animal Wellness Center has turned into a money robbing center and has lost the charm it had in the beginning."
• "This is seriously the worst vet ever, they over charge you on everything."
• "All they want is money and they do not care about your animals at all."
• "I can promise you the only thing they care about is the ridiculous bill they hand you."
• "The prices went up, and all payments were expected at the time of service and no consideration was given to any type of payment plan."

Animal Care and Treatment

Pros:

• "The Animal Center L.I in Long Island NY has the most professional, kindest, caring and understanding team members I've ever had the pleasure of knowing."
• "I absolutely love this office and Dr. Pat! Dr. Pat has excellent recommendations and was always cautious with my pup especially on the first visit."
• "Dr Pat took my puppy in on very short notice to get him in for allergy testing because he said that was very likely the cause of everything —AND HE WAS RIGHT!!!"
• "Dr. Miller and Dr. Baffa have handled most of our vet needs and each was a pleasure to work with."
• "Dr. Baffa found a pure breed German Shepherd puppy to adopt after mine passed."
• "Every single staff member there goes out of their way to make every visit special, whether it’s just remembering Waldo’s name, to treating him like their own dog when he is there."
• "Their compassion is evident and their love for their patients is clear to see."

Cons:

• "Shameful that I have to write this review, yesterday was our last ever visit to this vet after our dogs have spent their entire lives going here."
• "The care they put into my dogs appointment was bare minimum."
• "Our puppy's health only worsened due to her stay at the Animal Center LI and we chose to humanely euthanize her at the new hospital to put her out of her suffering."
• "My dog was pushed up the stairs and stunk of piss."
• "They gave me a sick dog."
• "They also gave me no answers for his cough but expected me to put him on medicine."
• "They wanted $1000 up front before even diagnosing my sick dog."