Popeyes Louisiana Kitchen Reviews Summary

Food Quality

Pros:

• "Bread is good. Chicken is crispy and fresh."
• "Food was very good and drinks too."
• "The chicken was hot, tender, and juicy."
• "Guaranteed finger licking good."
• "The cajun fries are out of this world."
• "The chicken sandwich is very crispy and tasty. You can hear the crunch when you bite into it. Juicy too."
• "The chicken nuggets are the best I've ever eaten from a fast food restaurant."

Cons:

• "The chicken is not edible its extremely dry."
• "And by the way, your food STINKS."
• "Chicken was hard and cold.. Mac and cheese watery."
• "The red beans and rice it was fresh but staled."
• "The chicken was fatty & grizzly."
• "The chicken is a little greasy and if they do get your order correct the biscuit is always burnt."
• "The meat taste old and the apple pie just wasn’t good at all! It taste like chemicals."

Service

Pros:

• "I always expect to get terrible service when I go to a Popeyes and today was the first time ever that I had EXCEPTIONAL service."
• "Female at window was perky and sweet."
• "Thank you guys so much 💓"
• "The server who attended to us was nice as well as the staff."
• "The manager Pam was super apologetic and kind."
• "Stuff there is very helpful & fast!"
• "Customer service is always good lines move pretty fast I’m very happy with my local Popeyes."

Cons:

• "Not very clean and should be shut down or have new management at least."
• "They treated me like it was my fault!"
• "The guy behind the counter was very rude."
• "Received wrong order. Undercooked and rock-hard overcooked tenders."
• "They rush people out the drive through 10 saying their closing or out of food when it says they are open til eleven."
• "Service is terrible here the last 2 times I went I waited forever and both times were missing something from my order."
• "Customer service is absolutely terrible."

Cleanliness

Pros:

• "I found the place is very clean even the washroom is freshly scrubbed."

Cons:

• "The place was dirty for 11am crumbs on just about every table."
• "This has to be the most poorly run and ghetto Popeyes that I've ever been in."
• "Employees are unprofessional and ghetto even for Scranton."
• "The restrooms were out of order!!!"
• "This particular location at the time I was there was an absolute mess. The soda area was not stocked and there was soda all over the floor."

Availability

Pros:

• "I usually enjoy any Popeyes I ever visit."

Cons:

• "This place didn't have spicy chicken. That's OK. It didn't have SweatHeat sauce. That's OK. But, it didn't have ketchup, no mayonnaise."
• "The main thing I went for they didn't have, how do you not have chicken sandwiches!?"
• "Seems like every time I stop here they are out of something."
• "They didn't have absolutely anything not even ketchup."
• "For some reason they never have anything else ready except for chicken."
• "This place was awful. Everything we tries to order (mac and cheese, lemonade, and the chicken dippers) were out."
• "Terrible service and always out of chicken !!!"