BJ's Wholesale Club Reviews Summary

Category: Warehouse club

Address: 825 Pelham Pkwy, Pelham, NY 10803, USA

Phone: +19146321547

Rating: 3.8
based on 160 reviews.

Checkout Experience

Pros:

  • "Check out lines move really quick."
  • "The line at the register was fast too."
  • "Check out likes move fast and overall they have some really nice customer service people here."
  • "The only way I shop here is with the BJ's app that lets you checkout on your phone."
  • "I was also assisted by Channel at check out she made sure my check out was completed."
  • "The person at the door will scan your stuff to make sure no one is stealing. And DONE!! Quick and easy."
  • "Hey guys BJ'S is all u need and all u thought you u won't find they have it all best part is their chicken ready to go already to eat."

Cons:

  • "Horrible store, almost every register going and it still took over 30 minutes to check out."
  • "I honestly think I wont be coming back unless they change or bring back more cashier and reduce these crazy unnecessary crowding when it comes to check out."
  • "The worst curbside pickup system on the planet."
  • "I came in for curbside pick up but as usual people use the curbside pick up to park."
  • "Unnecessary long lines to checkout."
  • "Check out lines go around almost the entire inside store."
  • "Been standing in line now for 40 minutes and the line is not moving anytime soon."

Customer Service

Pros:

  • "Both of them are truly amazing and helped me with my problem."
  • "The cashier shansia was very polite and patient and very respectful this was actually the first time I came here and the cashier wasn't nasty and rude."
  • "I had the pleasure of encountering Rolando.at the Pelham Manor store on 1/11/22. He was very helpful and extremely courteous.His work ethic was outstanding."
  • "I truly appreciate Mr. Darian Smith for his efforts to make certain that I left his BJ’s Club happy."
  • "This lovely kind cashier Named Tamara M was so helpful and sweet."
  • "Rodrick Johnson was nice enough to put the cases of water on my cart for me. He is a gentleman and a scholar."
  • "He provided me with great service; he helped me renew my membership and also taken the time to checkout my items in my cart."

Cons:

  • "The staff just seems underwhelmed to help customers."
  • "They make the most disrespectful comments on customers."
  • "Absolutely horrendous customer service and blatant disrespect towards paying customers."
  • "Extremely unprofessional, had an uncomfortable encounter with a male team member as I shopped with my kid."
  • "Customer service over the phone can be short at times. But in person they have a better attitude."
  • "Customer service is poor. Staff needs to be trained on how to interact with customers."
  • "Customer service at this location is horrible! Impolite and rude employees."

Store Management and Organization

Pros:

  • "The aisles are organized, kept cleaned and supply a variety of goods."
  • "Love BJ's, been a member for decades. Great prices, very good selections on many, many products."
  • "They have a wide assortment of goods."
  • "BJ'S in Pelham Manor has great selection, smaller portions, and all their produce and meats are fresh."
  • "This Bjs has excellent prices in groceries, cleaning products etc…"
  • "BJ prices has surpass all local individual items supermarket prices buying by bulk too."
  • "Inside the store it looked like things are getting back to normal."

Cons:

  • "Very unorganized."
  • "This place is an absolute s*** show."
  • "The worst experience ever. Waste of time.. I placed a same day delivery order and never received it."
  • "The place is a constant mess, the carts are always gone and can’t be found."
  • "Shelves need restocking."
  • "Too many out of stock items."
  • "Since the last manager left, the place has turned into a dump."

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