"Check out likes move fast and overall they have some really nice customer service people here."
"The only way I shop here is with the BJ's app that lets you checkout on your phone."
"I was also assisted by Channel at check out she made sure my check out was completed."
"The person at the door will scan your stuff to make sure no one is stealing. And DONE!! Quick and easy."
"Hey guys BJ'S is all u need and all u thought you u won't find they have it all best part is their chicken ready to go already to eat."
Cons:
"Horrible store, almost every register going and it still took over 30 minutes to check out."
"I honestly think I wont be coming back unless they change or bring back more cashier and reduce these crazy unnecessary crowding when it comes to check out."
"The worst curbside pickup system on the planet."
"I came in for curbside pick up but as usual people use the curbside pick up to park."
"Unnecessary long lines to checkout."
"Check out lines go around almost the entire inside store."
"Been standing in line now for 40 minutes and the line is not moving anytime soon."
Customer Service
Pros:
"Both of them are truly amazing and helped me with my problem."
"The cashier shansia was very polite and patient and very respectful this was actually the first time I came here and the cashier wasn't nasty and rude."
"I had the pleasure of encountering Rolando.at the Pelham Manor store on 1/11/22. He was very helpful and extremely courteous.His work ethic was outstanding."
"I truly appreciate Mr. Darian Smith for his efforts to make certain that I left his BJ’s Club happy."
"This lovely kind cashier Named Tamara M was so helpful and sweet."
"Rodrick Johnson was nice enough to put the cases of water on my cart for me. He is a gentleman and a scholar."
"He provided me with great service; he helped me renew my membership and also taken the time to checkout my items in my cart."
Cons:
"The staff just seems underwhelmed to help customers."
"They make the most disrespectful comments on customers."
"Absolutely horrendous customer service and blatant disrespect towards paying customers."
"Extremely unprofessional, had an uncomfortable encounter with a male team member as I shopped with my kid."
"Customer service over the phone can be short at times. But in person they have a better attitude."
"Customer service is poor. Staff needs to be trained on how to interact with customers."
"Customer service at this location is horrible! Impolite and rude employees."
Store Management and Organization
Pros:
"The aisles are organized, kept cleaned and supply a variety of goods."
"Love BJ's, been a member for decades. Great prices, very good selections on many, many products."
"They have a wide assortment of goods."
"BJ'S in Pelham Manor has great selection, smaller portions, and all their produce and meats are fresh."
"This Bjs has excellent prices in groceries, cleaning products etc…"
"BJ prices has surpass all local individual items supermarket prices buying by bulk too."
"Inside the store it looked like things are getting back to normal."
Cons:
"Very unorganized."
"This place is an absolute s*** show."
"The worst experience ever. Waste of time.. I placed a same day delivery order and never received it."
"The place is a constant mess, the carts are always gone and can’t be found."
"Shelves need restocking."
"Too many out of stock items."
"Since the last manager left, the place has turned into a dump."