All American Subaru in Old Bridge Service Center Reviews Summary

Customer Service

Pros:

• "Elizabeth is the reason I use All American Subaru Service... She goes above and beyond what customer service should be."
• "Michael Roman... took my concerns seriously."
• "Give Katie a raise!! Very attentive, caring, informative, professional."
• "The personal service you receive every time no matter how busy they are lets you know you're in good hands always."
• "Lawrence is a nice gentleman because he took my call this morning and I explained him the problem with my Subaru Forester and he asked me to come right away and he took care of the problem and I didn't have to wait for long."
• "Elizabeth is kind, professional and always makes sure to answer any questions."
• "Liz took a good care of me, explained everything, was very knowledgeable and patient."

Cons:

• "They still charged me the diagnostic fee($200). And basically I left as I came in minus $200."
• "I am in the process of having my attorney take this Class action lawsuit to small claims."
• "I just want to comment on what happened to the rims of my car. Very disappointed although the company is agreeing to change it without charge."
• "Walked back to the dealership in the freezing cold rain for Mike the service Manager to tell me there’s nothing he can do for me."
• "Over the phone I was told there was an issue with the battery, when I explained that wasn’t possible that it was replaced there about 2 years ago they had no record."
• "It was keyed all the way around. With me only to assume it was him because of the argument we got in."
• "Customer service guy was GREAT and on it but when my car was returned my tire pressure low, it reeked of the smell of gas, and my napkins from my glove compartment was all over my floor."

Service Quality

Pros:

• "I always feel very confident when I come to All American Subaru that things will be done correctly and efficiently."
• "Very good service. Performed routine service (without an appointment) in timely fashion."
• "I will never not take a moment to review All American Subaru Service. Every time I take my car in they prompt, professional, and knowledgeable."
• "They have been diligent at honestly assessing my car and recommending *only* what it may need at the time of service."
• "I was very satisfied with the servicing and fixing the issue I was having with my car."
• "Auto work appears to be high level and trustworthy at All American."
• "Mel & the All American Subaru service team were polite, efficient & totally effective."

Cons:

• "Only complaint is the complimentary car wash did not do much and the car was still quite dirty, but it was free so can’t complain much lol."
• "The prices are too high and they try to upcharge way too much."
• "They said that my engine is knocking when before I brought my car in here, my engine showed no signs of knocking."
• "Typical stealership behavior."
• "I am a little disappointed that I needed a second wheel alignment in a years time."
• "Rattle noice was not fixed on my Outback head liner."
• "The main issue is that we have a loud whistling noise and the technician couldn’t find the cause."

Amenities and Environment

Pros:

• "The waiting room are very clean."
• "Also, the dealership is clean, had great amenities, including popcorn, hot chocolate and basketball...and some great Christmas decorations."
• "Your treated like family and that is always a plus to me."
• "All American Subaru provided coffee and snacks for their customers."
• "Nicely accommodating waiting area."
• "They have a dog run outback that he enjoys very much as well as enjoying all the attention of all of the staff and customers."
• "The waiting area is very clean and has fresh coffee and snacks while you wait."