"I cannot say enough good things about Garden State Honda in Passaic, NJ."
"Highly recommend if you're looking for a car and make sure you ask for Andrew."
"Staff is super friendly and professional. Service Manager is super responsive when I have any questions or concerns."
"I love coming to this place because the staff is super friendly and they really help you out."
"The staff in every department, from sales to finance, is friendly, accommodating, and genuinely interested in helping customers."
"James helped me right away, explained everything well, and was professional during the whole experience."
Cons:
"Employees are always sitting around doing absolutely nothing."
"ZERO communication from him."
"No one acknowledges the customers when they arrive."
"The service staff at Garden State Honda are extremely rude and unprofessional."
"They just lost a customer for life(They might not care though based on my last experience)."
"The front guys that you check in to are rude and don’t even have any type of customer services."
"The service department needs more customer service personnel."
Service Quality
Pros:
"I had a good experience at this location and the service advisor Deana is the most significant reason why."
"I was quite happy with the diagnosis, and very happy with the service and the professionalism from the staff there."
"The best was his honesty and network of contacts to get us the most affordable quotes."
"Very clean sanitized location."
"I haven't had any further problem since leaving after having my car worked on, and I would certainly go back to this location again."
"I usually tend to avoid coming to dealerships to get my car serviced but from the beginning Garden State Honda has changed my mind and gained my trust."
"The dealership got my car done in a timely manner. My advisor Eduardo did a good job of keeping me informed."
Cons:
"This place is atrocious 1st time coming here and it was for a simple oil change had an 11:45A appt scheduled online."
"They rotated the tires and the car shaken worsened."
"I went there again, after 4 hours they fixed, but they broke my cap for the rims."
"When they finally fixed, I took my car and very next day TPMS shows again."
"Appointments are meaningless, it's on a first come first serve basis."
"This is the worst service center I've ever been to. It took them 4 days to even look at my car."
"After leaving my car in service for a week nothing was fixed."
Communication
Pros:
"I got a text immediately from GSH, with a clear way to get in touch with Ozzy."
"He even called a couple days later to check in and make sure everything was still okay."
"Fast,responsive,they will keep you updated throughout the entire process."
Cons:
"Nobody returned my calls after multiple voicemails."
"They’ve had my car for 2 hours and no work had been done on it."
"Nobody called me, on Thursday tired of waiting, I called asking for Crystale, no answers."
"I’m waiting for it 2 weeks, nobody contacted me."
"Had to chase them down. Purposely returned calls when they knew I wasn’t available."
"I made an appointment with them for the recall... but when I went there the next day they did not have the part."
"Service Managers never followed up in timely manner."