Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Lou was very helpful and knowledgeable of the store products."
• "Angela was extremely helpful and pleasant to deal with as usual."
• "From the time we walked into the door, Jacki greeted us with a warm welcome. Her customer service skills were excellent."
• "Abby Orlando welcomed us as soon as we entered Raymour and Flanagan."
• "Gregg Morris was incredibly helpful and made it feel like he was really catering to what I wanted."
• "Chris our consultant was personable and knowledgeable."
• "DJ was very pleasant and patient with me."

Cons:

• "This place is trash. I called for an interview they said they’ll call me back and I didn’t hear from them for three days."
• "Our sales agent, Angela, was not very attentive to us."
• "Purchase a bed from this place and it was delivered damaged I called and spoke to Heather the customer care manger... After two day of not hearing from anybody I called to speak to Heather and now she won't take my call."
• "They have lied to me and was dishonest. Dismissive also."
• "Very High pressure sales... I was moments away from simply walking from the deal all together and taking my business elsewhere, the sales pressure was that big of a turn-off."
• "Customer 'service' couldn’t do LESS TO HELP IF THEY TRIED."
• "I do not recommend the quality of the product or the poor service at the Raymour and Flanagan in Poughkeepsie."

Delivery Service

Pros:

• "Delivery was on time, communication great and they were very polite and professional."
• "Delivery of the nightstands was great."
• "Even better our full dining set became available sooner (by 3 weeks) & our delivery was stress free & the delivery staff very pleasant and professional!"
• "Hello, I received my new furniture today, the guys were great with the delivery."
• "Delivery team was top notch, called ahead, arrived on time, were professional, quick and efficient."
• "Our furniture was delivered quickly and looks great."
• "The delivery team was quick, efficient and professional."

Cons:

• "And they broke a light on my deck without saying anything about it!"
• "However, delivery was a different story. Although the delivery men were very polite and efficient, damage was done to our screen door on the upper screen."
• "They sent bootleg contracted out delivery guys again. These guys scratched my ceiling again, scuffed freshly painted walls, couldn’t properly assemble a bed, and scratched the drawer of a dresser."
• "One of the side tables had an electrical fire within 8 hours of being delivered."
• "The delivery guys did not take my old mattress because of a stain, which the salesman did not tell that if the mattress has a stain it can't be taken."
• "Our experience with the delivery of our recently purchased new dining set has been incredibly disappointing."
• "Two damaged items in one delivery speaks to poor quality."

Sales Experience

Pros:

• "If you are in the market for furniture and live in the Poughkeepsie NY area go to Raymour & Flanigan and see Ivan. He was a wonderful sales person, no pressure, very easy to work with."
• "I happily recommend Raymour and Flanigan Wappingers Falls to anyone seeking quality furniture."
• "This was my first time shopping at Raymour and Flanigan and I couldn’t be more satisfied with the service and my purchase!"
• "We’ve been loyal customers for many, many years."
• "Jackie, my Sales Associate, was amazing."
• "We love our furniture saleswoman, Carol. She is so efficient, knowledgeable, and always finds us a deal."
• "We had a great salesman Ivan from the Poughkeepsie NY store. Very friendly, knowledgeable and no pressure."

Cons:

• "Everyone and everything was excellent, except when I wanted to finalize a sale from home."
• "The assistant manage only recommendation she had was for me to drive the table all the way back to NY which is 17 hours away from me to do an exchange."
• "The original mattress had a manufacturer defect so I went and picked out a new one. Unfortunately, it was more expensive and I have to wait two weeks before it is delivered."
• "I went to the show room in poughkeepsie and picked a sofa and love seats that I liked based on the durability... The sofa and love seat that was delivered is so weak and not as firm as the one I picked at the outlet."
• "I’ve never experienced such unprofessional and dishonesty in a business."
• "It’s now sept 6 and we don’t have any update. Basically we were lied to and I wouldn’t shop here again."
• "Better off somewhere else... Raymour is more expensive for the same product, and they charge top dollar for delivery that they do nothing to oversee, or ensure any competence in the people they hire to come into your home."