"Activities were fun to do, and the staff were very friendly and kind."
"The entire paintball staff was **very helpful**."
"The guy at the front desk didn't know anything about the schedules for activities, but he was a hard worker, smart and very eager."
"Front desk staff, harness staff and rock climbing staff were all very friendly!"
"The staff very pleasant. Al and Nick(awesome commentators) very funny."
"One of the workers, Eric, were extremely accommodating to me and my significant other."
"The staff Carlos, Vinny and Holim were very nice and friendly. 100% recommend it!"
Cons:
"They have 2ppl working paintball section understaffed and borderline disrespectful."
"The energy and attitude from the girl on the phone completely averted me from this place."
"The guys running the paintball place don’t know a thing about paintball and all have b attitudes."
"its understaffed expect to spend at least 15 mins in the line at the counter to make a purchase good luck if you forgot to buy something first time."
"The ref is **nasty** and the manager is useless since he can't manage the staff."
"The employees working at the food stand were **very disrespectful**."
"The staff was very unprofessional, my pizza was cold and the pie wasn’t cut."
Safety and Facilities
Pros:
"Getting hooked up on a harness to walk on top of a skills course almost 2 stories high was enjoyable."
"The field looks pretty cool."
"The facility was **perfect**."
"The arena was also big enough for our group of 14 with lots of obstacle spaces and areas to hide."
"The place is huge and very well laid out for strategic fun."
"The field has 2 floors- there are a lot of awesome hiding spots!!"
"Great place in nyc, well lit and sized cqb area for airsoft."
Cons:
"They have no staff attendants at the top of their obstacle course causing me to literally have to rescue a child that was terrified because his harness was stuck."
"The wooden ramps and walkways are coated with slippery, oily, paint which is super dangerous."
"It’s slippery entering the ring so make sure to wear boots with grip."
"The skating rink is **uneven, unleveled** and a HAZARD to anyone who uses it."
"Finally to top it off I witnessed rats and mice run around the field and adventure park/skating rink/ ice cream area where people eat and congregate."
"The entire top floor for paintball was covered in some sort of slime which was extremely slippery and made it very unsafe."
"Very hazardous and unsafe recreational space."
Equipment and Pricing
Pros:
"Great service and affordable rates."
"Each bag of paintball is $12 or a case for $70."
"Pretty fun pretty **fair pricing** as well."
"The rentals package for $37 per person that came with the necessary equipment [Mask & Gun (Upon entering the game)] along with 500 paintball was perfectly worth it."
"The price are the same as every spot but it includes all needed."
"For $50 with skate rentals included, it was definitely worth it."
"Not that expensive as well, I was expecting much higher prices."
Cons:
"The most frustrating issue, however, was that the rental equipment largely doesn't work."
"For two rounds in a row the gun was not working."
"Guns did jam up which was a bit annoying."
"The arcade section too also **didn't work**."
"The guns don't fire half of the time."
"3 out of 4 basketball games were **broken** and the lazer maze was also broken."
"$54 is a **rip off** for the little amusement this place has to offer."
Customer Experience
Pros:
"First time paint-balling ever and I had such a blast!"
"Super friendly staff, and overall an amazing experience."
"Had an **amazing time** at Area 53."
"Overall, great experience and I surely recommend going there for a play."
"This was my first time paintballing and that adrenaline is crazy."
"I like that u can play constant rounds and the different games keeps it fun."
"This place was AMAZING. I threw my daughter's 4th birthday party here and EVERY SINGLE CHILD had something to do and had fun doing it."
Cons:
"This place JANKY."
"The service is **bad**."
"Customer service can be **approved**, not enough staff on the floor to help ppl if help is needed."
"Wasn’t the best experience.. nothing was explained for 1st timers."
"The vibe and the energy was off so it didn’t have the elevated experience I anticipated."
"Although it IS fun it's a bit overpriced and rushed."
"I wasn’t impressed, the place got **boring quick**."