"Also the staff was very nice and they were all smiling & laughing the entire time we were there."
"The staff is always helpful, pleasant and keep the dining area clean."
"Staff is always professional and pleasant."
"Staff is super friendly and helpful!"
"The people are great and will always ask if your food is good and if there's anything they can do to make it better."
"Staff are friendly and kind, very clean environment."
"The staff is always a joy to speak to."
Cons:
"Charged 18.76 service fee. Only in America."
"HONESTLY I WISH I WAS ABLE TO GIVE 0 STARS... THE CUSTOMER SERVICE IS TERRIBLE THE LADY IS RUDE AND MAN LITERALLY YELLED AT ME AND STEPPED TO ME."
"I would have been much less frustrated if the lady manager working hadn't gifted another customer [looked like a coupon] who waited just as long as me, and didn't even offer an apology to my friend or me."
"Can not call actual restaurant to speak to someone."
"Completely unsatisfied with the customer service of this store lady at the counter messed up an order for a customer and would not remake it."
"All in all … poor customer service."
"I hate having to write reviews about terrible customer service but especially during these times, it feels necessary."
Food Quality
Pros:
"Great burgers, the Santa Barbara is the best."
"Best burgers and fries on the shore. Food is fresh and delicious."
"Their sushi grade wasabe tuna sandwich is extraordinary and inexpensive."
"The fried green beans are a nice menu item though."
"Want a burger that's juicier than Shake Shack and half the price.... You just found it."
"Love the fresh ingredients and taste."
"Fresh ingredients, cooked to order and absolutely delish."
Cons:
"Everytime I order online/through door dash they say their food comes with the sauce and they’re always missing."
"The burgers here have a rubbery consistency."
"Burgers were dry, thin, flavorless, and took a long time to come out."
"Generic Big Mac/Whopper type burger. Except more expensive and waited nearly 15 minutes for it even though there wasn't anyone else in there."
"Disappointed. Portions are large but taste leaves something to be desired."
"Food is good but my main concern during my recent visit is when I saw the server with her gloves on handling food then left the building with the gloves on to hand food to a DoorDash or Curbside pick up outside and came back in with the same gloves and proceeded to continue bagging and serving food."
"They never wipe down the outside tables or chairs. FILTHY."
Value for Money
Pros:
"Good prices. Good burger and fries."
"Located next to Starbucks so I can get food and coffee with one stop!"
"Prices are very reasonable at around $10 a person."
"The best sub $4 milkshake I've ever had."
"The food was affordably priced."
"Great prices, too."
"Pricing like fast food but fresh home like quality."
Cons:
"Wish I could get my money back."
"It was not worth the almost $15 I spend."
"Price and flavor wise you’re better off going to 5 guys or smash burger for better quality and taste."
"Would have given 5 ⭐'s, but... table was not clean - so bring your own clorox wipes."
"Place stinks, won't make a year, over priced, well done food.... Been here two times now, second time order the new steak, asked for a combo and meal came to 15 bucks with a side."
"What is the point of this company supposedly allowing customizations to the food if they don’t actually do them?"
Service Efficiency
Pros:
"Ordering online was simple and easy."
"I ordered online for curbside pickup and followed the instructions that were sent to me saying to pull up to the front of the store, which I did."
"Online ordering gives you a lot of options for Customizing, which for me, is greatly appreciated."
"Servers are generally helpful, and the line moves quickly."
"Service is friendly and efficient."
"The service was spot on, friendly cashier and manager came over and made sure our table was clean before we sat down."
"Customer service is impeccable and prices are reasonable."
Cons:
"Got here at 5:25 with my friend, he waited about 20 minutes to order so I went to the Starbucks next door and came back. I waited another 10 minutes to order, then another 20 for my burger."
"The first trip I ordered a double char burger and a side of green beers. When I came into the store the 2 counter associates where fooling and goofing around behind the counter."
"And the fries Were hard, old and cold."
"The person made absolutely no accommodation for not being able to deliver the food as it was ordered AND paid for!"
"Food was cold, soggy when we finally got it."
"How crazy is this they want u pay with a card in order to place my order so inconvenience i only have cash at the moment."