5 Napkin Burger Reviews Summary

Food Quality

Pros:

• "The burgers, sides and shakes where great."
• "The 5 napkin burger was 'Epic' to say the latest. The garlic aioli and gruyere cheese combo made it."
• "All the three we had were delicious."
• "Best burger ever. My son and I had the bacon cheese burger and my wife had the lamb burger, so much flavour in both burgers."
• "One of the best burgers I've had in a while."
• "Amazing burgers, one of the best hamburgers I have ever eaten!"
• "The original burger was very good, juicy and delicious."

Cons:

• "The burger itself is mediocre, I had better burgers elsewhere and doesn’t even cost as much."
• "The burger was so over powered by the garlic mayo sauce."
• "Maybe not recommended to order online for takeout. Too many serious mistakes…very disappointed."
• "The first time I went here the burger tasted bad and I was absolutely disappointed."
• "I ordered a 5 Napkin Burger but it was too greasy, the cheese was just sliding out when I’m eating it and the bun got soaked in the grease."
• "Prepare yourself for the worst tasting salad ever. Like literally I gagged."
• "The onion ring towel was tasteless, the French fries are frozen McCain French fries look alike and tasteless."

Service

Pros:

• "The servers were attentive and very responsive."
• "They service was excellent and friendly and the food was delicious."
• "The service was great, the ambiance lively and the food and drinks were top notch."
• "Service was great from the lady I had (Rachael/Rachel depending on spelling!) which is lovely."
• "The staff was just incredible from the hostess to our waiter and even the busboy."
• "Hostess girl incredibly friendly."
• "Our server was really lovely and attentive."

Cons:

• "They never updated the order status to show when it was ready so had to just guess but it was really busy so it's OK."
• "The music was way too loud couldn’t get a conversation with my partner seating in front of me across the table!"
• "The service is really slow... It took ages for the waitress to get to us, and take our drinks order."
• "Service was terrible. Waitress forgot we existed."
• "Our server wasn't attentive, as we had to keep calling her over for things."
• "Service a little scattered and hard to get a waiter."
• "Our waiter ignored us and upon taking our order didn’t even speak to us he just took his note pad out and looked at us."

Ambiance

Pros:

• "Decor is smart and modern."
• "This place is a lively burger wonderland."
• "Lovely hamburger place located in the 9th Ave, in Hell's Kitchen."
• "Hamburger spot with a French bistro vibe."
• "Nice corner restaurant in Hell's Kitchen."
• "It's so lovely and inviting, I love the decor."
• "Perfect place and so festive around the holidays."

Cons:

• "If you’re in the area it’s okay, but I would not recommend you to travel here to try this place. Overrated!"
• "The area was a bit too noisy with lots of people revving their cars and such."
• "We sat outside on a Friday night and it was a bit too loud."
• "The restaurant was very crowded so maybe a bit loud."
• "The place was packed and it was hot and humid inside."
• "Atmosphere was great, a bit noisy for my taste."
• "The hell's kitchen area is pretty loud so felt like there was a bunch of sirens that night."