Smashburger Reviews Summary

Food Quality

Pros:

• "Everything was delicious, especially the smash fries."
• "Here you find tasty traditional and innovative hamburgers with a varied menu, which includes fresh and delicious salads."
• "I like that I can get goat cheese and truffle mayo."
• "The meat itself was full of flavor, and also had a good sear, meaning a slight crust which just brought out all that wonderful beefy flavor."
• "Smash Burger is really good. I could really taste the freshness."
• "The limited time fish sandwich was very good. I enjoyed the swiss burger. Tater tots were crispy."
• "Food delicious....the swiss mushroom burger....with fried pickles and crispy brussel sprouts are my favorite!!😋"

Cons:

• "Way too much grease, mayonnaise, and ketchup."
• "This burger was McDonald's or Wendy's quality, but priced way above that. Definitely not worth it."
• "The sweet potato fries were a bit undercooked, and the fry container was only about 3/4 full which I was surprised by."
• "Taste good. Burger is the size of a McDonalds burger. OVERPRICED. Left hungry and spent $15.00 fries and drink."
• "Food was served hot, but very greasy... I had to put my tater tots on a paper towel to soak up the oil."
• "The wings…. 2x presentation was very poor and undercooked."
• "Burgers were dry and felt refried."

Service

Pros:

• "The service was friendly but not so efficient."
• "Delicious food! Very clean and great staff."
• "Ilove SmashBurger....customer service on point....food delicious."
• "This place has a sound product. Marshall and his team make you feel at home."
• "Service was quick, and every employee seemed to genuinely want to be here."
• "Professional and courteous service from Rochelle on Monday at around 5:30 PM EST."
• "The staff is very helpful and service is quick."

Cons:

• "No management skills."
• "Staff is disoriented."
• "Sucks, the manager was taking out the food order and had no idea what she is doing."
• "I got a horrible store experience from a male staff who appeared the store’s general manager."
• "Too busy in the back, with the gossip instead of paying mind to customers and tablet."
• "Stood at the register for 10 minutes for the staff to be busy on their phones in the kitchen."
• "The person taking our order was not friendly."

Order Accuracy

Pros:

• "Never had a bad meal at any of their restaurants. Ingredients are fresh, service is quick."
• "The ingredients are always fresh and the burgers are cooked perfectly to order."
• "First time here. Very friendly cashier. Order was placed accurately and food brought to our table promptly."
• "They do a pretty good job of getting my order right and doing it in a timely manner."
• "As always the burgers are cooked properly and service is fast."
• "My go-to burger joint. Delicious, clean, quick, and unbeatable price for the quality."
• "The customer service was excellent, and everyone was friendly and accommodating."