Spot Burgers Reviews Summary

Food Quality

Pros:

• "Believe me when I tell you, it was the best cheesesteak and fries that I have had in a few years."
• "Spot burger cheese steaks are absolutely delicious. One of the top steaks in Philly."
• "Probably the best burgers in the city, certainly the best I've eaten in Philly."
• "By far the best veggie burger I have ever had as well."
• "Not only is this one of, if not the, best burger in the city, but their beef franks and cheesesteaks are also fantastic."
• "The best $8 burger I've ever had in Philly."
• "Best cheese fries I've had in such a long time. Fresh cut, double fried, and topped with cheese sauce."

Cons:

• "Very expensive: 2 plain burgers, 2 sodas, 1 order of fries = $27.00!!!"
• "Same problem most Philly burger places have. Extremely underseasoned meat."
• "No Gourmet burger here. Food was terrible. I ordered a burger and it tasted frozen, no taste to it at all."
• "Just ok. Got a burger and fries to go. Burger was pretty good, but overdone and I didn't think the meat was that high quality."
• "I ordered the Roquefort medium rare(no bacon), a build your own and fries. The burger was overcooked, there was no Bleu cheese."
• "The problem is the cook on the meat is never accurate, always too rare and the grind on the sirloin for the burger leaves hard fat chunks."
• "Probably the worst chicken sandwich I have ever had in my life."

Service

Pros:

• "The staff were really helpful and friendly."
• "Had a veggie burger and my girl had a build your own burger. We ordered from UberEATS and the service was fast."
• "Love the service, love the food and love that the owner is trying to feed kids that might not have access in these hard times."
• "Very friendly staff and a very clean restaurant."
• "Ordered cheese steak, staff is very friendly and food was delicious."
• "Super friendly people that work there."
• "Everyone here is so welcoming and attentive."

Cons:

• "Ordered here pretty frequently until a bad experience with the owner."
• "We were greeted by an unfriendly and rude cashier while picking up the order."
• "I did not like my experience with the light skin cashier guy, I came in with my girlfriend and the store was empty and he told me that we had to order online for dine in and couldn’t ring us up."
• "Josh continued to press me for an explanation however, and the conversation turned even more unprofessional."
• "The store's card reader wouldn't accept my partner's card and the woman behind the counter started yelling at him and threw out our food."
• "The young lady at the register was on her phone texting and eating fries from the fryer section the whole time I was waiting on my food."
• "They aren’t professional, frankly the staff is just goofing around the whole time."

Community Support

Pros:

• "The owner is the same way - genuine, appreciative and positive. He has also been helping feed the kids of area families that fell on hard time due to the pandemic."
• "They give free food for poor family children, a lot of respect for the owner."
• "I was waiting my turn when I observed the refrigerator behind me that was for people who can’t afford food. They also serve family dinner for those in need."
• "They also lookout for the neighborhood by offering a community fridge for any families in need."
• "Food is amazing and they give food at no charge for people facing financial hardships."
• "They’re helping the community during Covid which is amazing."
• "They hire people from the neighborhood which shows how much they care about the community."

Cons:

• "If your an UberEats Driver. Do not go there. They will give you a bad rating if you do not have the Uber bags."
• "They has sign that kids eat for free but no notice of having to be present. The server made me bring in all my kids from the car before they gave the meal."
• "The guy's at Spot are really friendly and will make your burger any way you want it."
• "Great food, but the Man in charge quite literally was shouting obscenities at his employees the entire time I was there, made for an uncomfortable meal."
• "The young man who was on the grill did not wash his hands or wear any gloves. NO ONE was wearing gloves."
• "Also, I'm pretty sure the staff should have been wearing masks due to the mask mandate, but they were not wearing any masks."
• "This I'd definitely not a family friendly done in location!"

Delivery & Efficiency

Pros:

• "Had a veggie burger and my girl had a build your own burger. We ordered from UberEATS and the service was fast."
• "They are available on UberEats and my delivery was still very warm, well packaged, and delightful to look at."
• "Fantastic burgers! Not only was my take out burger ready on time, it was packed up well to keep the burgers hot."
• "Very efficient...called order in... they told me it would be ready in 12mins... and it was."
• "Everything is prepared fresh in front of you."
• "Great service, good food good old music and the staff cool as hell."
• "The staff is super friendly as well."