"I have not gone to the establishment but I ordered delivery last night. It’s took a while but it was WORTH EVERY MINUTE."
"I ordered delivery and received it at my apartment door in under 30 minutes!"
Cons:
"Don’t order delivery. Ordered at 8:30pm and it never came."
"First delivery a few months ago was more than an hour late -- and not even warm."
"There was twice I ordered delivery and both times took almost 2hrs."
"Ordered on Seamless last week; every 30 minutes I'd get a message saying 'sorry we're running late'.... after 2 hours I tried calling them but they didn't pick up."
"I'm not really sure why they even bother with their delivery estimate times. I've ordered delivery 3 times and each time it's been outrageously late."
Food Quality
Pros:
"The food has been consistently good."
"The food is delicious, especially the impossible burgers."
"The hot honey chicken sandwich, with their truffle fries and baybeeee it was everything!"
"Great Hamburger with a perfect char and Amazing truffle fires!"
"Delicious hot mess burger and the hot honey chick was a thigh and very flavorful."
"The fried chicken sandwich was flavorful and crispy, the fries were delicious and crispy, and my vanilla milkshake was fantastic."
"The food was delicious, well-cooked, and incredibly satisfying."
Cons:
"The chicken sandwich tasted weirdly sour."
"I got the hot honey chicken sandwich and it wasn't saucy. Didn't really taste any different than a regular patty."
"The classic cheeseburger was good, but then again you can’t really mess up on a cheese burger."
"The burger I had was very plain, I felt it had no flavor."
"The red velvet milkshake tasted old. The cake bites weren’t fresh…tasted like old preserved cake."
"If you order fries they will be cold and hard when they arrive."
"The veggie burger was the WORST I've ever eaten."
Service
Pros:
"Along with the great service, fun ambiance, and live music, you can't go wrong!"
"The service was excellent and quick well as quick as possible."
"The employees were so friendly! That’s what I remember most about this place!"
"The staff were great and there was a nice vibe about the place."
"The service as quick and the food was fresh."
"Staff was very sweet and quick to give recommendations on what's what on the menu."
"Every time I go the customer service is on point, very welcoming employees and helpful when trying to make a decision on which fries or shake to purchase."
Cons:
"This place has serious problems. 30 minute wait to get your food. The staff is extremely slow."
"My friend and I had to wait for more than 30 minutes for 2 shakes while they served customers who came after us."
"Iconic historical place. Should experience at least one in your life. Service is pretty bad and super slow."
"Decent spot. Customer service is definitely lacking."
"Customer service was 2/10. The person taking my order seemed zoned out and in a way I felt rushed to tell him my order."
"The service girl was very rude and nasty."
"The reason this place only gets three stars is because the service was terrible."