Burgerology Astoria Reviews Summary

Food Quality

Pros:

• "We ordered the Ben Franklin, Saratoga Bbq, Bacon & Chicken burgers and all of them were delicious."
• "I also got the Chipotle fries as a side; I put some of the jalapeños from my burger on top and that really put the fries over the top for me."
• "Do not leave Astoria without eating here. Some of the best burgers in NY, no joke."
• "The food was really good and the drink we got was pretty good too."
• "Burgers are pure fire."
• "The burgers are also fantastic!"
• "Burgers are amazing. I highly recommend any burger made with their dry aged blend, which is flavorful and tender."

Cons:

• "The small amount of food is not worth the pricing."
• "I got the beyond burger and it was so undercooked it was still cold and mushy in the center."
• "The type off the meat and the way off the preparing was beyond off everything."
• "There was a hair in our upgraded loaded fries, and the regular fries and chicken wings were not crispy."
• "The main course came out less than 5 minutes after my appetizer... I ordered my burger medium well, but it came out more medium rare, almost on the rare side."
• "The food is BLAND! Like there is hardly any flavor or moisture in anything."
• "The burgers were very dry, and loaded fries were so dry as well."

Service

Pros:

• "The staff was quick, friendly and always available to help."
• "The staff was attentive and professional."
• "The hospitality was great! We were helped by such a funny server who had the time to be patient with our menu question."
• "The waiter were honestly awesome and friendly."
• "The staff is really nice."
• "The service was quick and accommodating."
• "Excellent customer service, definitely coming back."

Cons:

• "When we asked for the manager just to get to his attention how long it took and how it came, he barely listened to us."
• "Our whole order wasn’t brought to us, we constantly had to ask for napkins and silverware."
• "I had to get up to get my own utensils, napkins, ketchup, go to the bar to get my own drink cause the waiter never checked up on us."
• "The waiters well nice but they were all confused between tables."
• "I did observe that service was a little slow."
• "The one big downside is the cost. I paid around 18 bux plus fries."
• "Our burgers were underdone."

Ambience

Pros:

• "Now the ambience was good but it’s kind of small inside."
• "Big space, lots of room, should be able to walk up and get a table nearly anytime."
• "Great place, with the pandemic they are super quick and super safe."
• "Great atmosphere and great service."
• "It’s a great atmosphere to be in for a date."
• "Just a really fun/cool atmosphere."
• "The vibe was chill."

Cons:

• "Their prices are too high to be just American fast food."
• "Inconsistent quality of food and servers."
• "Not my usual place to hang out in."
• "I take one star off because I expect the burgers to be better for a place that specializes."
• "The drinks were not, on both counts."
• "The worst thing of all was when I went to the restroom, it was full of flies and pee all over the place."
• "The bathrooms are so dirty, I think the owner didn't get the memo that we are living through covid."

Price

Pros:

• "Had burgers, fries and 2 beers for a date night for $65, so pretty affordable place to eat!"
• "I went on a wednesday so they had a special price for a bottle of wine half the price."
• "Manager gave us a discount for Pi Day. Staff were all super nice, food was super good."
• "The food portions are pretty big so you get what you paid for."
• "Overall, the food was great, reasonably priced."
• "Great portions of foods, reasonable price."
• "The price is so good too I believe around $40-50 bucks. Can’t beat that deal."

Cons:

• "The one big downside is the cost. I paid around 18 bux plus fries."
• "Their prices are too high to be just American fast food."
• "Price is higher than normal. Most probably spend At least $30 for the lunch/dinner with no drinks."
• "The most ridiculous thing were the fees on the bill... the bill is 23% higher. With tax 32%."
• "Lastly, the restaurant charged another 3.5% for credit card purchases. 3.5% C.C surcharge plus 20% tip and we’re talking close to 25% fee at the end of a meal."
• "It's a little pricey for Astoria, but again, totally worth it for what you're getting!"
• "Definitely a high-end NYC burger spot given our bill ($100+) but it was worth it and we would dine here again!"