Address: 2204 Frederick Douglass Blvd, New York, NY 10026, USA
Phone: +16468959000
Rating: 4.6
based on 88 reviews.
Customer Service
Pros:
"The administrative staff in the office are amazing. Very prompt, very nice, and professional."
"The receptionist is aged 23 and sweet, helping the blind :)"
"Everyone is friendly, all steps were explained (including digging for my vision insurance)."
"Every single person who works here is both professional, and personable."
"The Optomotrist Assistants are very polite, and well trained with the equipment they use for your eye exams."
"Alicia - eye care specialist- was kind, warm, patient and understanding while my children pick their glasses."
"The staff is so kind and personable and make everything about eye care very easy."
Cons:
"They made no effort to see if the frames fit my face, nor did they bother cleaning the lenses."
"I was seen over 30 minutes past my scheduled appointment time."
"I had to wait 40 minutes passed my scheduled appt, I see that they were calling yet another person to be seen by the doctor before me."
"The overall lack of care for customer satisfaction and blatant disorganization displayed when I came to pick up glasses was extremely unprofessional."
"Additionally, one of the receptionist was very rude. She asked me a question, and when I asked for an explanation of what she meant, she refused to answer."
"While the dr is nice, the person in the customer service is extremely rude."
"The person that helped me only showed me expensive frames in this price range."
Facility
Pros:
"The space was clean and welcoming."
"The space was kept in immaculate condition and the staff was personable and attentive."
"The whole place was clean and the staff was helpful and patient."
"The space is super clean! Safety precautions & social distancing was in place."
"The office is bright, spacious, and tidy."
"The whole place is drop-dead gorgeous, with wooden, planked flooring and opulent red seating. Lots of windows."
"Great service very nice and helpful employees very clean and clear atmosphere."
Cons:
"This place also has very outdated methods of doing things."
"Had to register via an old looking paper form - wish there was a paperless/electronic registration process that could be done in-store on-site."
"The glasses options at this location were incredibly limited."
"The selection of frames was limited."
Cost & Insurance
Pros:
"I have commercial insurance so it would have been nice to start with the frames that are totally covered by my insurance instead of trying to sell me the most expensive frames."
"They have beautiful frames. If you have expensive frames go to them and they will take care of them like you got them there."
"I do agree that the frames and prescription can be a bit pricey but if that's a barrier for you, I would suggest coming here for exams, getting your measurements, and then filling your prescription with a cheaper online provider."
"Alicia walked me through the process step my step including what my insurance covered, which made a huge difference."
"They accept all insurance plans from lowest to highest."
Cons:
"How could just the lens replacement cost $400 when I originally paid $250 for the entire glasses?!"
"Their 'medical opinions' are just based off of what is the most expensive."
"She consistently offered me high-priced designer frames, starting with one priced at $850, which I declined due to cost."
"They told me I had to buy contacts from them since I had my appointment there. I didn’t know then that was against the law."
"I discovered I was overcharged because my insurance wasn’t applied."
"They charged me $60 for an eye exam yet VSP says I only should have a $10 copay for a full medical eye exam."
"This place mainly cares about how much money they can get from you."
Professionalism & Expertise
Pros:
"Dr. Rodriguez explained in great detail and with such patience and understanding."
"Dr. Morris was fantastic! She gave me a thorough exam and really helped me to understand what is going on with my eyes."
"Dr. Morris conducted a swift and efficient exam."
"Dr. Brittni Rodriguez is absolutely brilliant! She was not only thorough in conducting the examinations but patient and kind in her demeanor."
"Dr. Obacova was AMAZING. She was skilled, thorough, and completely professional."
"Dr. Morris was efficient, knowledgeable, chill, and friendly."
"Dr. Rodriguez is amazing. I have never seen with my left eye for more than 20 years because it is too weak. However, she tried her best during my eye exam to get the best lens for it."
Cons:
"What an awfully managed place! This is my third experience here."
"I also discovered an error with my name on the prescription slip."
"I do not believe the lenses are even my prescription because they barely improved my vision!!"
"Doctor there tried to purposefully give me a bad prescription but had it fixed after combating a little."
"Dr. Rodriguez was not able to give me a prescription I could use."
"Dr. Morris was okay but as a person who has worked in healthcare I noticed some things that were red flags."
"The staff member assisting me with frames was initially warm and personable but became less so over time."