All Clear Plumbing Reviews Summary

Customer Service

Pros:

• "The office staff was responsive and got someone out to us in a very reasonable timeframe."
• "Spoke with Katie (NOT an answering machine!) who immediately dispatched Elvis to our home."
• "After the service was completed, we received a follow-up call from Chris to ensure we were satisfied - which we were."
• "It was also great to hear from Ivan when he followed up to make sure that everything was good a week or two after the job."
• "Ivan is the type to go out of his way to follow up the next day and make sure everything went smooth with the services his techs perform."
• "Forgot to mention when you call the office you actually get a live person 24/7! This to me is priceless."
• "Staff is friendly, informative, prompt and will explain in detail your plumbing problem."

Cons:

• "However, no one came to take my payment. It has been a day and a half and when I call in, they say they will give me a call when someone is on their way."
• "When I finally called him, he sheepishly said I should call the office."
• "Owner was very condescending on the phone."
• "When I called their customer service, they said their website was out of date and needs to be updated."
• "So last week I wrote a review of All Clear with less than stellar star ratings."
• "The 1st plumber from 'All clear plumbing' was a disappointment."
• "I called All-Clear to my home 3 different times for the same issue."

Quality of Work

Pros:

• "They provided great service at a great price."
• "The guys are knowledgeable and prompt."
• "They do top quality work and provide excellent customer service and peace of mind."
• "Their work was excellent and timely."
• "All Clear did a very good job replacing 60+ year old sewer line at our home."
• "They provided great service at a great price, and they made sure that everything was cleaned up after the work was done."
• "The work was very professional and neat."

Cons:

• "All clear plumbing is not a well structured company. It is an umbrella of bunch of plumbers working in non-synchronized and wild way."
• "What a messed up company, definitely DO NOT recommend them. Please avoid."
• "He overcharged and did not do a good job clearing clogged drain."
• "They only checked one shower for a leak rather than all the other faucets and tubs/showers so I had to pay more to have another plumber come out to fix it."
• "The guy said he will have to break the tiles to replace the pipes he won’t close the whole but he will put a plastic bag around it and I will have to call someone else to close the whole."
• "I'm out of a few thousand dollars because All-Clear negated my initial claim."
• "He also asked for 1.4K and that he will come back to fix it in 3 days."

Pricing and Honesty

Pros:

• "Refreshingly fair and honest!"
• "They will quote you a price prior to starting the job without any hidden fees."
• "They didn’t take advantage of me with unfair pricing."
• "The price was also extremely fair!"
• "They were VERY reasonably priced!"
• "They gave me an affordable price."
• "Loved the honesty and trust."

Cons:

• "I paid the $50 to get rid of them as he refused to leave."
• "He also told me that the price I paid was way about industry standard."
• "UNBELIEVABLE!!! He came back many hours after he had left and finished the job, but how All Clear thinks it's OK to have their plumber disappear on the job for hours like that without asking for the customer's permission first or even without informing the customer of what's going on is just beyond me."
• "So I'm out of a few thousand dollars because All-Clear negated my initial claim."
• "If they were the only plumbers left I still would rather do it myself than use them."
• "He had to leave to get a part but did not come back for hours."
• "I paid the $50 to get rid of them as he refused to leave."

Responsiveness and Reliability

Pros:

• "Called All Clear and in less than an hour, technician came, cleared drain and cleaned up."
• "They came over within an hour of my call, fixed the problem, and explained to me why it happened and how to prevent it from happening again."
• "Ivan came out within an hour of calling and not only fixed the issue promptly but saved me quite a bit of money."
• "They were able to send someone to my house less than an hour after I called and the new water heater was installed the same day."
• "Had someone out first thing this morning."
• "They came quickly and on time."
• "Called the company in the morning. Willy and the team arrived very quickly."

Cons:

• "They arrived late in the evening, gave an estimate, and I told them I would decide the next day if I want their services."
• "These folk came through in under 2hrs."
• "He had to leave to get a part but did not come back for hours."
• "UNBELIEVABLE!!! He came back many hours after he had left and finished the job."
• "They were called late on a Saturday night. The office kept us up to date on their ETA and the plumber arrived promptly within that ETA."
• "When I needed a plumber, All Clear was booked up that day, so I made an appointment for the following day. A few hours later they called back to say they could at least look at the problem right away."
• "Within 35 minutes of the call, Jacob arrived."