Bowl 360 Ozone Park Reviews Summary

Customer Service

Pros:

• "Nalene, the young lady at the front desk was very accommodating."
• "Owner was really kind and the hospitality was there 100%."
• "The staff were amazing and Basically spoiled with their attention."
• "The entire staff from the front desk to our waitress was so kind, patient and accommodating."
• "The manager and staff were cordial and accommodating."
• "Visited bowl 360 while I was in the US for vacation and I must say, the customer service is really great."
• "The staff members are kind and attentive."

Cons:

• "Staff doesn't want to work talking on phone and ignoring requests for food or help."
• "Terrible management."
• "Terrible CUSTOMER SERVICE."
• "The customer service support I have received is unsatisfying."
• "Horrible, horrible, experience. This place is not how it use to be."
• "Customer service was horrible as staff did not have the time to answer any questions."
• "Very unprofessional customer service experience."

Food Quality

Pros:

• "The pizza was tasty and the employees nice and helpful."
• "The food was delicious."
• "Also the food is sooooo good - I was totally shocked how good the food was my first time here."
• "They gave amazing service and made really good drinks."
• "The food was great, if you’re a wing person then go ahead and get you some sweet chili traditional wings extra crispy was delicious 🤤"
• "Food was delicious and nicely seasoned."
• "This place was very amazing the music and food was amazing, the staff was very nice and friendly."

Cons:

• "The food is overly pricey and not a balanced portion size."
• "When I requested for the cake to come back the whole cake was melted."
• "The food was not hot at all. My friends and I agreed that food is trash and the drinks are overpriced and taste horrible."
• "Food was horrible over cooked and dried out. Sliders were tasteless and cold."
• "The cheese sticks was fried so hard it had no cheese inside the the chicken wings was extremely big and burnt."
• "I ordered chicken, cheese sticks and chips. The platter was cold."
• "But the food was horrible and we ordered fries but the lady didn't put the order in."

Ambiance and Facilities

Pros:

• "It's definitely a hang out spot for the teenagers."
• "Love it here has been updated over the past few years now they have service that come to you while you bowl so you dont have to miss out on your game."
• "The establishment was clean, the food and drinks were good."
• "The music was great."
• "Family fun for all ages!"
• "Lanes were very well kept and the place was fairly clean."
• "Space is clean and well kept."

Cons:

• "People in the lane to the right had 10 people on the bowling floor simultaneously."
• "A lot of children running around."
• "The lane wasn't cleared of the previous players' trash."
• "This venue was the pick for this year's PSAL City Championships. What a disgrace to the bowling community."
• "This place that I cherished so much is now not a safe space."
• "The lane my friend and I were given was filthy."
• "The place is very dark. So it will be hard to find your kids if they run somewhere."