Bowlero Wallington Reviews Summary

Customer Service

Pros:

• "John, the manager, and his team deserve special commendation for their exceptional service."
• "John did his best to accommodate us and ensure we had our two lanes side by side."
• "Every staff member is polite and attentive with customers also clean bathrooms special thanks for John for making our family night even more enjoyable."
• "The staff were friendly and helpful."
• "John the manager is friendly, knowledgeable, and accommodating."
• "All staff we encountered were great. Very helpful and patient."
• "The staff at Bowlero Wallington were not only welcoming but went above and beyond to ensure our group felt right at home."

Cons:

• "Even so, she was rude throughout the whole night as if we were bothering her by placing our orders."
• "The bartending staff was extremely slow."
• "Servers were no where to be found."
• "The bartender was very unapproachable and unwanted."
• "Staff at the counter were rude and arrogant."
• "The staff lack common courtesy."
• "One staff woman was rude. I asked where can I find a light ball, and she replied with 'look for it yourself.'"

Facility

Pros:

• "Bowlero in Wallington is a wonderful place!"
• "The atmosphere is chill yet entertaining."
• "This bowling alley is very stylish and prepared for entertaining!"
• "The ambiance gave a classic but modern look to bowling."
• "Very spacious, lanes upstairs and downstairs, inside a few arcade games such as air hockey, basketball etc."
• "The bowling lanes were pristine, and the equipment was in excellent condition."
• "The facility itself is well-maintained, with a vibrant and energetic ambiance."

Cons:

• "Literally no service, the alleys are awful."
• "The scoring board is very old too."
• "Plus the place is so dingy and dirty, idk how it has so many positive reviews."
• "We were assigned to our lane, which was NOT CLEANED AT ALL, empty beer bottles, what happened to sanitation."
• "Lanes always broke. Do not go!!"
• "The bathroom could be a little cleaner."
• "The pool table was dusty and cues weren't long enough to be able to use effectively."

Food & Drinks

Pros:

• "The food/drinks were delicious."
• "Drink and food menu is reasonably priced and has plenty of a variety of things to choose from."
• "The food was really good. We had a baked ziti, chicken fingers fries, pizza and sliders."
• "Food drinks was pretty good."
• "Food was surprisingly good especially the pizza and tater tots."
• "Forbidden Fruit drink was on point and the food was delicious. Wings and chicken tacos were rocking."
• "Drinks were great, food was great."

Cons:

• "The beer was warm and they were cleaning around the food."
• "The drinks is not good."
• "The food is mediocre and overpriced bar food nothing to brag about."
• "Food was very average. Drinks had hardly any alcohol in them."
• "The drinks are wayyy over priced with barely any alcohol in them."
• "The food was horrible we ordered wings and fries."
• "Milkshake is actually the worst, never tasted such distasteful whip cream and milkshake."

Pricing

Pros:

• "I usually get a Groupon for $36 for 2 hours for 2 guests. I think it's a great deal."
• "They offer a substantial military discount, so I give them 5 stars!"
• "Monday prices are quite reasonable."
• "King pin package is definitely worth it with 2.5 hours of unlimited play food and drinks."
• "Their food and drinks are decently priced."
• "Food and drink price were fair for this type of venue...sandwiches were $10-12 and included fries, which smaller appetizers were $5-8."
• "Drinks were not bad...I got a 23 ounces draft beer of Sam Adams for $8.50."

Cons:

• "It was over $80 for one game."
• "It’s $14 per game PER PERSON."
• "The reason this Place received 2 Stars was because we were charged double for the drinks we ordered with the waitress."
• "$72 for 30 mins (2 games total) for 2 people. We didn’t even get any food or drinks… Wtaf."
• "The prices however are expensive. For one game of 5 adults including shoe rentals on a Sunday afternoon it was $70."
• "The pricing has changed completely, not even slightly but drastically, if you are going with a few people make sure you have 700$ to spend."
• "2 people, 1 lane, 2 games will cost upwards of 68 dollars."

Atmosphere

Pros:

• "Great atmosphere."
• "The place had some good energy."
• "The area is very well set with music."
• "The atmosphere is very fun, you have a good time if you go with a good group of friends."
• "Beautiful setup! That being said, it's not cheap."
• "The place is outstanding! Plenty of lanes to bowl in. The music is great too, lots of variety."
• "The atmosphere was just right, and the lanes and equipment were well-maintained, making for a perfect game of bowling."

Cons:

• "Will avoid going again.."
• "I would recommend you anywhere else but here. Maybe even Chuck E Cheese."
• "Plus the place is so dingy and dirty, idk how it has so many positive reviews."
• "Haven’t even been here 30 minutes and it’s by far the worst experience."
• "It’s super busy during peak hours, impossible to find parking in the main lot."
• "The atmosphere was clean and fun."
• "Worst first I was told that there was no more lanes and we had to wait they took my info texted as I’m waiting online they tell me they gave my lane away because I wasn’t in front within five mins of them texting me then they give us an asinine price of 13 per person per game plus 8 each pair of shoes."

Management

Pros:

• "Another manager John came over to our group and was very nice to us."
• "It was very busy and the manager John went out of his way to accommodate us."
• "John let my group know about the unlimited games that occur after 9pm instead of letting us overpay for 2 games."
• "John the Manager is always a pleasure and will treat you like family."
• "All thanks to their manager Chris! I met him a few months before our date for a visit and he chatted through options with me."
• "The GM is very upbeat, good sense of humor and genuinely cares about ensuring you have a great experience."
• "The manager and the host this night for my bday 10/09/23 were amazing and accommodating."

Cons:

• "Our food never comes... The guy should have told my husband he was not a server!!!!"
• "The only mistake was that the meals we ordered were delivered to the ones on the sides and they didn't notice after almost 30 minutes later."
• "Although you’re told you have a server on your lane be prepared to not have anyone come up and greet you."
• "Trying to get our 3rd game in and they just shut off all games halfway through our games."
• "The process of adding more games is a bit tedious."
• "Where do I start. This is a bowling outing with my family and my mother-in-law which is a senior citizen... it was a very bad experience and the manager was not helpful."
• "It’s a shame it had to reach the point of escalation."