Bowlero Fair Lawn Reviews Summary

Customer Service

Pros:

• "All the staff was great and seem to truly care about everyone."
• "The staff was attentive and very friendly and helpful."
• "The 2 men behind the counter were very pleasant and helpful no issues there."
• "Melissa was helpful helping me meet my families needs to make this event wonderful!"
• "Natasha was of great help to myself and my children. Her customer service is great."
• "The employees were friendly."
• "The staff was lovely to work with! They were kind, hardworking and attentive."

Cons:

• "But because that I had my hijab on me, guest service didn’t let me and my students to play."
• "Worse service ever the staff were attending others and mingling while I was waiting to be served."
• "The lady at the register was not only rude but had no sense of urgency during busy times."
• "Our hostess was not friendly, barely came by to see if we needed anything."
• "None of the employees seem like they wanna be there and it kinda shows in the service."
• "Zero sense of urgency by staff in all situations."
• "RUDEST CUSTOMER SERVICE! They don’t know wait times? How is that possible? The guy working today was awful!"

Facility Condition

Pros:

• "they renovated this bowling alley and its great! you can almost alway find a groupon for the alley."
• "They’ve come a long way .. facility is clean, house balls are sharp with hardly any chips."
• "Great atmosphere, clean, updated, and tons of fun!"
• "This is a spacious, clean, well maintained bowling alley."
• "The facility was very clean."
• "The place was super clean."
• "Very modern and haven't seen another as good as this"

Cons:

• "Place is dark and dingy. Really needs updating and a good cleaning."
• "Dirty dirty dirty."
• "This place was very unkempt. Floors were dirty..lanes were dirty with leftover crumbs..."
• "The place looks really old inside. The arcade section was really small."
• "The place is dirty. Went bowling the other night and the lane had soda, food and just dirt on the lane."
• "There were hairballs near the lane seating and the bathroom wasn't overly clean."
• "I was surprised at the sub par level of cleanliness."

Value for Money

Pros:

• "Three games, shoes, and $5 arcade card for $31 per person was a steal."
• "Surprisingly good! 9yo birthday.. I wasn’t expecting too much but the price point was perfect."
• "We went for the Kids Fest Bowling and it was FREE FREE, didn’t even have to pay for shoes it was included."
• "The Alley sampler was amazing!!! The beers were nice and cold."
• "The finger food to my surprised was very very good and affordable."
• "$17 got us unlimited games (and included shoes) from 8pm-1am."
• "The Celebrity package was very reasonably priced."

Cons:

• "Shockingly overpriced!!!"
• "What a ripoff! 1 HOUR of BOWLING CAME TO $62.90 plus shoe rental $20.96 for 2 adults 2 kids."
• "Cool place but it’s ridiculously overpriced. $20 per person per game and the deals they offer just aren’t worth it."
• "Two words: OUTRAGEOUSLY OVERPRICED."
• "Expensive as hell, floor conditions terrible, shoe rental conditions terrible."
• "Almost $90 just play three games of bowling...that's a lot of money in my book."
• "The drinks were way too sweet and VERY overpriced."

Food and Beverage

Pros:

• "Had a birthday party there. Plenty of food, amazing customer service throughout the entire party."
• "Even the food we ordered was good."
• "The food was delicious; probably the best bowling alley food I've had."
• "The food was fresh and taste amazing."
• "The food was delish, get the wings guys :)"
• "The food was fresh and delicious!!!"
• "Had an amazing experience, prices were good and the food was as well."

Cons:

• "I once got nachos, which was just cheese and chips, it took them 25 minutes and I had to go get them and the cheese was cold and hard."
• "The food took an entire game to come out."
• "Food is not so good."
• "Food is decent but overpriced."
• "The food is overpriced, undercooked burgers and wings."
• "The food comes out as a small amount and the price you pay for it is expensive."
• "the food came out late."

Technical Issues

Pros:

• "They fixed them when asked however."

Cons:

• "We did experience more technical issues with our lanes than one would expect."
• "the computers weren’t keeping track of score properly and skipping turns."
• "Whatever equipment they use to record pin falls needs work."
• "the pins weren’t resetting properly as well."
• "Frame machine broke waited another on 15 minutes for it to be repaired."
• "Ball machine broke down waited 20 minutes for it to get repaired."
• "5 times our pins became stuck or unresponsive during the 2 hr game window."

Party and Event Experience

Pros:

• "The event was a good time had by all."
• "Had my sons 14 bday party with 8 friends. 2 lanes, unlimited food and soda, a staff member assigned to our party, $25 arcade cards for all.... way less than I expected to pay."
• "My son celebrated his 14th birthday there with his friends and family yesterday. We all had a great time bowling and playing arcade games!!"
• "We held my daughter's ninth birthday party at Bowlero in Fair Lawn, and everyone had the best time!"
• "We had our office Christmas party there last night. Amazing experience."
• "The mood of the bowling lanes environment was very festive..so my guests were dancing while waiting for their turn to bowl."
• "Julie, the Manager, couldn't have been more kind or welcoming to our group and her staff made sure we enjoyed a wonderful celebration."