Immersive Gamebox - Lower East Side Reviews Summary

Staff and Service

Pros:

• "Malachi and Gina were so fun and helpful with getting us through each game."
• "The staff is friendly and helpful."
• "Customer service was great, there was a young black man with locs super nice, was patient with us, explained all the games to us."
• "Big shoutout to the staff Eileen and Sham! They were able to push out my reservation and completely saved my date night."
• "The staff, Giana and Ray were super friendly and very personable and welcoming."
• "Sham worked with us and walked us through, it as it was our 1st time."
• "The team that works there are extremely friendly and helpful."

Cons:

• "one of the employees...was extremely condescending and seem very short tempered with the kids I was with about how to play the game."
• "when speaking to employees there about a partial refund or potential credit, they said they would have someone from corporate (I guess) reach out about the possibility, gave me a card and I haven’t heard a peep since."

Game Experience

Pros:

• "Had a load of fun. I love that we had to kinda figure it all out on our own."
• "The game we chose was “Psychedelic Mansion” and it was a hard game but so much fun to play."
• "Really good at teaching you the game and then increasing the challenge as you succeed."
• "The experience was a lot of fun. We chose to do Squid Game and the animations for the mini games were really cool."
• "The games are polished, and really drag you into the action."
• "The red light green light game really replicated the TV show."
• "The games tested rhythm, precision, timing, dexterity—it felt very open ended and like something anyone could succeed at."

Cons:

• "It’s just way too expensive for what you get."
• "The games were very repetitive."
• "The card matching mini game felt way too long."
• "This place is NOT VR and if I’m being honest the game I played (Squid Game) wasn’t that fun."
• "After 30-40 minutes, it gets boring."
• "The graphics were pretty cool in the beginning in the intro but once you get into gameplay it was pretty basic."

Facilities and Amenities

Pros:

• "I like how there are free lockers to store your stuff but they didn’t have enough for every group, some groups were looking around and waiting for a locker to open."
• "The place was very clean and well set-up."
• "They also sanitize each game room after each session."
• "There's a lobby outside the gameboxes, where you can eat or just chill."
• "The gaming area and lounge area were clean and seamed well cared for."
• "Facility was very well kept/clean!!"
• "Fun activities with the toggle marker from your headset."

Cons:

• "It’s on the pricier side and I wish they offered a discount for larger groups or returning customers."
• "There is really nothing high tech about this place, it’s just four white walls and a projector and a camera."
• "Also the headsets way down on your head and hurt towards the end of the game."
• "I was disappointed however that the sensory visor didn’t really work with my hair (Afro) at times it wouldn’t sync with the screen causing me to be unfairly eliminated."
• "The visors were a little uncomfortable because it kept becoming loose and they are very sensitive."
• "The only points of improvement I'd say are in the actual box. Make picture more vibrant and color rich. The room was too bright. Also make the music/sound louder."

Value and Pricing

Pros:

• "Highly recommend for everyone 5+, whether it be family groups or a no kids hangout."
• "And I think it was really reasonably priced!"
• "You definitely get your moneys worth."

Cons:

• "Disappointed as it’s expensive. 50$ per person for this game is a 👎"
• "It’s fun to go here once but it’s pretty over priced."
• "The place itself was a letdown sadly, especially for the price, it was like $150 for three people."