Fabulous Optical Reviews Summary

Customer Service

Pros:

• "Francesca was awesome with her upbeat attitude and super politeness."
• "The staff is very friendly, patient and super eager to help with all your eye wear needs."
• "Great, customer service! They were so warm and welcoming."
• "Well where do I start customer service was so polite and friendly, and so understanding and down to earth."
• "Always have amazing service here no matter the day!"
• "Everyone in the store welcomed you with love and kindness."
• "Walked in and was greeted with the best customer service ever!!!!"

Cons:

• "They are just out to scam you and your insurance. SCAM SCAM SCAM. They are rude and a bunch of fraudster."
• "This place got my order wrong too many times, first with the prescription and then with the product."
• "01/31/2024- my wife called at 4 pm to get her eye exam done. They told her to get there by 4:30 pm My wife got there around 4:15 pm. She filled out forms and waited 15 minutes and they told her that they can’t take her because the doctor needs a break."
• "I came here after seeing all of these good reviews, only to be let down."
• "The stuff(whoever surve me) is very rude and unprofessional, sorry to say, one of the worst customer service I had in last 20 yrs."
• "They lack customer service and don’t care for their customers."
• "RUDE customer service."

Pricing and Affordability

Pros:

• "If you are looking for a good place to get glasses come here they have great glasses and sunglasses with affordable prices great styles & different brands."
• "The prices are reasonable and service is great!"
• "They completely work with your budget as well!"
• "Top quality lenses & frames at very reasonable prices."
• "Service and package deal pricing for the glasses I chose were amazing!"
• "Recommend anyone to go to this location, you get nothing but the best customer service and the prices you get there are ridiculously affordable."
• "Its worth it and very affordable 👌"

Cons:

• "I bought extremely overpriced contacts from this place, and the contacts they gave me were ones labeled as astigmatism contacts."
• "She was charging me $300 for poly, trans gray and arc meanwhile my copayments from davis is $118... She give me a quote for the lenses $1200. The frames are ridiculously over priced... Meanwhile her prices for the 4 of us is $2200."
• "I went here and lost upwards of 200 bucks due to a huge misunderstanding."
• "It was a very costly experience, the manager “tried her best to help me”, she kept adding prices."
• "Their only after money and rob their customers with their prices."
• "Went here recently had full insurance and they said to me that my insurance doesn't pay totally for my prescription... very disappointed."
• "I received my glasses almost two months later, although I paid in full, I was still asked for money."

Staff and Service Quality

Pros:

• "Francesca is such a gem! My boyfriend and I are regular customers here and every time it’s an amazing experience."
• "Francesca is very talented- she has a great knack for picking out the perfect frames for the right face."
• "Francesca helped me find the perfect frames that match my face shape and was very helpful."
• "Diana was very patient and helpful when it came to picking out my frames."
• "Francesca and Sabrina are absolutely the best !!!"
• "Fran helped me and my husband, thoroughly explained everything and she was a delight to be around during our experience here."
• "Francesca as the assistant Manager was very awesome this morning on my visit to the optical."

Cons:

• "This is a business first, doctor second. You can go here, but just be aware that the front counter is very pushy in getting you to buy glasses you may not need."
• "Sadly the doctor at this location presently; seems to not be bothered by the wait time of patients and she’s also quite rude."
• "She does not feel any guilty for her mistake. she carry on her rude behavior to me."
• "Everyone that works in this optical thinks they know it all but they don’t know how to treat customers right and how to speak, always rude and hang up phones when they already took your money and prescription."
• "I was there for 2 hours and never got to see the doctor or do my exam."
• "Visited this location on 11/11/2019, the staff was very nice also dr.marin, Francesca was the best she help with choosing my glasses and even hook me up with a 2nd pair I will definitely recommend this place."
• "The same night she shows them to me and they looked like someone had been chewing on the frame."