Urban Burger Reviews Summary

Service

Pros:

• "Service was good, I ordered food online and came to pick up, it was ready right on time."
• "Fun, quirky little place with very pleasant service, too."
• "The service here is amazing and one of the best around."
• "5 star Employees, 5 star Food, 5 star atmosphere."
• "Damien at the register was so very attentive to us."
• "Our server was so kind and didn't miss a beat on anything we needed."
• "I had a wonderful experience at Urban Burger! I was taken care of by the server Nicole, she was the best and really made it a splendid experience!"

Cons:

• "Food was disgusting. Chicken was burnt and the service was not good."
• "Service is terrible. Food is good, but service is terrible."
• "Service was lacking though:( friendly but slow..."
• "When we walked in the two young waitress were arguing about who would serve us because none of them wanted to."
• "Will never return. After waiting 35 minutes for a fresh cooked burger, the waitress informed us that she forgot to turn in our order."
• "The service was not great at all."
• "Service is a different story."

Burger Quality

Pros:

• "The burgers did live up to their reputation. They were cooked perfectly, bursting with flavor."
• "Delicious and very flavorful burger topping combinations. Loved the fries and onion rings."
• "The burger itself was very well designed and it tasted amazing along with the side of fries."
• "The burgers are delicious and the mac & cheese is awesome."
• "Fantastic! I just finished the burger and felt the need to write a review that's how good it was!"
• "One of the very best burgers I’ve had in Jersey."
• "The burger was just delicious!"

Cons:

• "I ordered a burger, which was good but not amazing."
• "The crispy chicken patty was very dry and fries were obviously frozen."
• "The beef patty needed way more seasoning as it completely lacked flavor."
• "The burger was tasty but kept falling apart and the meat wasn't cooked to the temperature I asked for."
• "Burger was good just wet.. fries was dry and burnt."
• "The burger itself had a nice crust but no seasoning! No flavor whatsoever."
• "Turkey patties were 100% frozen, I got two wilted strips of bacon—$2 and literally two McDonalds sized paper thin pickles—also an add on charge."

Atmosphere

Pros:

• "The atmosphere had a unique and inviting charm."
• "The environment is very inviting."
• "Very cozy and hip place to eat. Love the atmosphere."
• "Urban Burger was a great experience. The ambiance was beautiful, classic & warm."
• "It's a nice cozy place with good music, games, and great food."
• "When you walk in it feels like you've travel to a burger universe."
• "The atmosphere with the music and decor adds even more appeal."

Cons:

• "The place is small and cramped."
• "The place is small and cramped. The tables are not cleared until someone else needs to use the table."
• "It's a cool place but it gets pricey if you add toppings or order something extra."
• "And that's the last time I'll go to Urban Burger."
• "Food wasn't worth $14 to me."
• "We walked inside and it felt as muggy and humid as an aquarium on a hot day."
• "Walking in I was a little disappointed. It looked like they were going for a hip look but the whole place just felt cheap to me."

Value

Pros:

• "Service is friendly, prices are reasonable, and menu / payment is available by QR code."
• "And it doesn't break the bank, definitely good quality value. BYOB"
• "Highly recommend good meat for the burgers. Cool combinations with flavor and a nice chill area to eat."
• "The price is very reasonable too! I get a burger with a free-refill soda for 11 and change."
• "Bring your own bottle and enjoy the food and laid back vibe."
• "Great burger place that offers free basic toppings (lettuce, tomato, onion) grass fed organic beef."
• "Fantastic burger at a reasonable price."

Cons:

• "Pricey for what your actually get."
• "Add to that the place is expensive as heck! Very disappointed, the burger just wasn't good!"
• "Food was way pricey and just not good!"
• "Costs $26. Took 25 min wait time with no one in the place."
• "The burgers were good, but not worth either the wait or the price."
• "It was the saddest burger I’ve ever seen on a wonderbread bun. Plus tax and tip this sad thing was $27!!! Pathetic burger!"
• "The food was okay, burgers were very dry and the milk shakes did not look anything like the picture and were really warm."