West Hills Country Club Reviews Summary

Venue and Atmosphere

Pros:

• "We fell in love with the venue from the very first trip."
• "Very beautiful grounds, with hilly views, and a waterfall with a little pond."
• "The outdoor ceremony site is absolutely beautiful and very private for a golf course setting."
• "The grounds were beautiful, the food was AMAZING, the tent was perfect, and the air conditioner worked wonders during the hottest weekend of the summer :)"
• "The West Hills is well laid out, beautifully designed and decorated."
• "The location is great for portraiture as well."
• "West Hills is one of the most beautiful peaceful elegant venues I’ve ever been to."

Cons:

• "There was a bug infestation in the beverage station, the kitchen smells like the dumpster on a rainy day."
• "It was 92 outside and 89 inside."
• "Beautiful place but the AC died before we got there for an anniversary party."
• "The venue wasn't completely set up!!! the seating chart was forgotten, and the GM was running up the stairs with it at 4:30."

Food Quality

Pros:

• "The adult food was outstanding and we just love coming here!"
• "Thank you to Chef Marcos for creating a culinary delight!!! Every single thing was perfect!!"
• "The food was amazing! My guests are still raving about it and there was an endless supply of food."
• "The food was absolutely unbelievable."
• "Our guests can't stop raving about how amazing the food was and it really was so delicious."
• "The food was something a fine restaurant would serve, I could almost cut my filet mignon with a fork."
• "Chef Patrick created a delicious, elegant and abundant feast for both the wedding and brunch."

Cons:

• "I was not entirely satisfied with the food."
• "Possibly the worst meal I have ever had out. Uncooked steak, cold potatoes & veggies..No one at table had properly cook meat."
• "Food is good but can be a bit better."
• "The food service looks good but it’s really disgusting, It’s really not good produce and meats."

Staff and Service

Pros:

• "Michelle and Karina eased all of my nerves throughout the entire planning process."
• "ROXY was beyond amazing - she is a true gem of the day."
• "The staff went above and beyond, not only on our wedding day but during the year and a half of planning."
• "Every individual that serviced the wedding was courteous and friendly."
• "Our bridal attendant Patricia was so knowledgeable and made everything run so smoothly."
• "The staff was PHENOMENAL!!"
• "The staff is INCREDIBLE."

Cons:

• "Very disappointed with the customer service and lack of accommodations that my friend received at her wedding."
• "The day of we were treated poorly, a young woman came I'm and introduced herself around 1030 and tried to help us get the TV working, she couldn't get the TV working and said she'd come back with her manager."
• "Shame on you Westhills for treating my sister and her bridesmaids this way and taking no responsibility!!!"
• "Hire more staff! These people pay thousands of dollars just for you guys to give them misleading information and unfair treatment on their special day."
• "The lack of caring on upper managements end was absolutely ridiculous."